It Support Apprentice

About the role

✨ IT Support Apprentice @ digitalphobia ✨

Ready to dive into the world of IT and kickstart your career? 🚀 We're an Oxford-based Managed Service Provider (MSP) looking for an enthusiastic IT Support Apprentice to join our awesome technical team at our Botley offices!

What you'll be doing:

• Be the first point of contact for our clients, helping them with their tech headaches! 🎧
• Chat with clients on the phone and through email/tickets to solve their problems. 📞📧
• Diagnose and fix hardware and software issues, both remotely and sometimes in person. 💻
• Keep clients in the loop with regular updates and realistic timelines for fixes. ⏱️
• Manage and monitor our support email inbox. 📬
• Help create and update handy documentation for both our team and our clients. 📚
• Keep an eye on daily backups and other super important system stuff. 💾

What we're looking for in you:

• You're a clear and confident communicator, both in writing and speaking. 🗣️✍️
• You've got a genuine passion for all things IT! 🔥
• You're eager to learn, jump into challenges, and figure things out yourself. 🤔💡
• You're always on time and reliable. ⏰
• You have 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• You have GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Important: You don't already have a qualification at the same or a higher level in a similar IT subject.

The Deal:

• Working Hours: 37.5 hours per week. 🗓️
• Perks: Free snacks and killer coffee ☕, a break room with a TV and games consoles 🎮, pension scheme, 25 days holiday + bank holidays 🎉, and on-site parking. 🚗
• Your Future: 90% of our apprentices land a permanent job after finishing! That's 20% higher than the national average. 🌟

Think you've got what it takes? Apply now! 👇

Key responsibilities

• Perform 1st line duties
• Communicate with clients verbally and in writing
• Troubleshoot hardware and software issues
• Maintain client expectations by providing updates
• Monitor and maintain the support email queue

Skills