Ict Support Technician Apprentice
John Kyrle High School & Sixth Form Centre (Part of: The Heart of Mercia Multi-Academy Trust) · Midlands · HR9 7ET
Apprenticeship
Level 3
Creatives & Design
Salary£15,600 yearly
LocationMidlands
PostcodeHR9 7ET
Start date2 Nov 2026
Apply by23 Oct 2026
QualificationInformation communications technician (level 3)
Training providerthe development manager ltd
Job ID56592
About the role
IT Support Apprentice 🚀
Are you ready to kickstart your tech career? Join our dynamic IT team and become the go-to person for all things tech across our Trust! 💻✨
What You'll Be Doing:
- Be the first point of contact for staff and students needing IT help. 👋
- Log, sort, and keep track of all support requests using our IT helpdesk system. ✍️
- Help diagnose and fix issues with hardware, software, and our network. 🔧
- Manage user accounts, passwords, devices, printers, and classroom tech. 🏫
- Gain awesome hands-on experience working with our experienced IT pros. 🧑💻
- Develop your technical skills and build your professional abilities with our Level 3 Information Communications Technician apprenticeship, delivered by TDM. 🎓
This is your chance to learn, grow, and make a real impact! 💪
Key responsibilities
- Provide first-line IT support to staff and students across the Trust.
- Log, prioritise and update support requests through the IT helpdesk.
- Assist with diagnosing and resolving hardware, software and network issues.
- Support user accounts, passwords, devices, printers and classroom technology.
Entry requirements
GCSE in: (English (grade 4 or above), Mathematics (grade 4 or above))