Apprentice Team Leader

About the role

Ready to LEVEL UP your leadership skills? 🚀 Join Hungry Horse as an Apprentice Team Leader and become the spark that ignites our front-of-house magic! ✨

Your passion for epic customer experiences and your knack for motivating others are exactly what we're looking for to lead our awesome teams. You'll be the go-to person, ensuring everyone on the floor is a service superstar, making sure every guest feels the love and leaves with a massive smile. 😊

But it's not just about serving up killer food and drinks! 🍔🍻 We're all about creating vibes. From awesome quizzes to buzzing music nights, your creative ideas and organisational flair can bring our community together. Think amazing grub, live sport that'll have you on the edge of your seat, sun-drenched beer gardens perfect for chilling ☀️, and play areas for the little ones – that's the Hungry Horse difference! With over 200 spots nationwide, we're serving up everything from sizzling steaks to Sunday roasts, all matched with the perfect drinks. 🥂

We know coming to the pub is a treat, and we want it to be a frequent one! Our mission is to make sure the whole crew can feast without emptying their wallets. 💰

As our Apprentice Team Leader, you will:

• Wow our guests! Deliver a heartfelt and unforgettable experience every single time they step through our doors. ❤️
• Be the right-hand person! Step up and support the management team, tackling any issues like a pro when they're not around. 💪
• Keep the ship sailing smoothly! Help organise and direct the team during those busy shifts, ensuring everything runs like a well-oiled machine. ⚙️
• Maintain our high standards! Make sure the bar is always a safe, legal, and spotless zone, sorting out any hiccups ASAP. 🧼

What you'll bring to the table:

• An eagle eye for detail! From the perfect pint pour to a spotless table, you'll make sure everything is on point. 🎯
• Be a service legend! Lead by example, showing the team how to deliver top-notch service and give every customer a super warm welcome. 👋
• Think fast, act faster! Your ability to adapt and handle whatever comes your way during a busy shift is key. 🧠
• That can-do attitude! Bring positivity and be a genuine team player. We're all in this together! 🤝

And the perks? Oh, we've got 'em! 😉 You'll benefit from:

• Discount Delight! Enjoy a sweet 33% off your own grub and drinks, plus 15% for your loved ones across all our brands. Eat and drink your faves for less! 😋
• Your Wellbeing Matters! Free access to our employee assistance program for mental health, financial, and legal support. We've got your back. 💚
• Family First! Enhanced, family-friendly maternity and paternity policies. 🍼
• Menopause Friendly Employer. We support you through every stage.
• Getaway Goals! Score 50% off at our Greene King Inns and hotels (and 25% for your plus one!) – perfect for spontaneous weekend trips. ✈️
• Refer a Friend Bonus! Know someone awesome who'd smash this role? Refer them and you could bag up to £1,500! 💸
• Wagestream Access! Get your hands on your earned wages before payday for those unexpected moments. ⚡
• Retail Rewards! Score up to 30% off at Superdrug, exclusive deals with Three Mobile, and tons more! 🛍️

What your apprenticeship includes:

Forget boring lectures! Our apprenticeships are all about learning by doing. You'll get hands-on experience with regular face-to-face sessions and remote calls with your dedicated Learner Coach every 6 weeks. Plus, you'll have a seasoned mentor right here in the pub to guide you every step of the way. 🧑‍🏫

You'll also get stuck into Functional Skills in English and maths (if needed), with support tailored just for you. We'll be checking in every 12 weeks with your Line Manager and Learner Coach to chat about your progress and give you feedback. 📈

We're all about creating places where everyone feels welcome, safe, and like they truly belong. 🤗 Inclusion is at the heart of everything we do, from our team members to our customers and communities. We want to build a culture where everyone feels valued, respected, and can absolutely thrive! 🌱

Key responsibilities

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift.
• Ensure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.