It Support Apprentice

About the role

✨ IT Support Technician ✨

Are you ready to dive into the tech world and become our next IT superhero? 🦸‍♀️🦸‍♂️ We're looking for motivated individuals to join our awesome team!

What you'll be doing:

• Get the inside scoop on how our company rocks and how the business operates. 🏢
• Be the first point of contact for all things tech, helping users with their devices, systems, and awesome gadgets. 💻📱
• Keep our Tech Hub running smoothly and efficiently. 🚀
• Own and manage incident and request queues for our End User Computing (EUC) services, making sure everyone gets the help they need. 🤝
• Master the art of creating and updating top-notch technical documentation and generating insightful customer reports. ✍️📊
• Tackle problems head-on and manage your workflow like a pro. 🧠
• Help out with stock checks and keep our inventory in check. 📦
• Welcome and assist our users, making sure their appointments and tasks are handled with a smile. 😊
• Become an Active Directory wizard! 🧙‍♂️ You'll be creating new user accounts, processing leavers, adjusting permissions, and resetting passwords for networks and applications. 🔑

Key responsibilities

• To get acquainted with the general structure of the Company and understand the way the business functions.
• Provide 1st line "deskside" technical support to customers on a variety of devices, systems and technologies, along with supporting the "Tech Hub" facility.
• Manage the incident and request queues for EUC, sharing workload amongst the team.
• Learn to create and maintain high quality technical documentation and provide accurate customer specific reports.
• Active Directory administration: create new user accounts, process leaver accounts, amend permissions, and reset network and applications passwords.