Business Administrator Apprentice

About the role

Level 3 Administrator Apprentice 🌟

Are you ready to kickstart your career and gain invaluable experience in a dynamic environment? We're looking for motivated individuals to join our ECG Training and Makewell divisions as Apprentices! This is your chance to learn, grow, and contribute across the whole group. You'll be working independently and as part of a super supportive team, all while working towards your Level 3 apprenticeship standard. 🚀

What You'll Be Doing (Stage 1: During Apprenticeship):

1. Communication & Customer Service:

• Answer and redirect calls like a pro, taking messages and sorting out simple questions. 📞
• Keep our shared inboxes in check, making sure emails get to the right people ASAP. 📧
• Be the friendly face of ECG Healthcare and Makewell, welcoming visitors and clients. 👋
• Draft clear and accurate emails, letters, and documents using our templates. ✍️

2. Admin & Record Keeping:

• File, scan, and organise documents securely and confidentially. 📂
• Accurately input and maintain data in our booking, clinic, and finance systems. 💻
• Help with diary management, booking rooms, and setting up meetings (including agendas and minutes). 🗓️
• Organise travel and accommodation for staff and trainers (trains, flights, hotels) within budget. ✈️
• Be the on-site contact for facilities and maintenance. 🛠️
• Order stationery and office supplies. 📝

3. Operations & Clinical Support:

• Assist the ECG Operations Team with course bookings, joining instructions, feedback, and certificates. 🎓
• Help the Makewell team with appointment bookings and general clinic admin. 🏥
• Be part of the Makewell reception cover team. 🧑‍💻
• Handle patient and client information with the utmost sensitivity and confidentiality. 🤫
• Support the Marketing Executive with social media scheduling and event planning. 📣
• Update staff profiles on our website with photos and bios. 📸

4. Process Improvement & Projects:

• Spot opportunities to make admin processes even better and suggest solutions. 🤔
• Help with small business improvement projects, from planning to tracking progress. ✅
• Take on other admin tasks as needed. ✨

What Happens On Completion (Stage 2):

Once you've successfully completed your Level 3 apprenticeship, you'll be a fully-fledged member of the team, independently managing your own admin responsibilities. This includes:

• Handling calls, emails, and front-of-house queries with confidence.
• Owning specific admin processes and ensuring procedures are up-to-date.
• Maintaining accurate records and generating reports.
• Coordinating meetings, diaries, and events across teams.
• Troubleshooting customer queries and escalating when necessary.
• Leading small improvement projects from start to finish.
• Mentoring new staff and future apprentices.
• Providing crucial support across different departments during busy times or absences. 💪

Sound like your kind of adventure? Apply now! 🤩

Key responsibilities

• Handle incoming communications and provide customer service.
• Perform administrative tasks and maintain accurate records.
• Provide operational and clinical services support.
• Assist with marketing activities and website management.
• Support process improvement initiatives and small projects.

Entry requirements

GCSE in: (Maths (grade 9-4), English (grade 9-4))