Apprentice It Technician

About the role

IT Apprentice 🚀

Join our awesome school IT team and kickstart your tech career! You'll be diving into the day-to-day magic of keeping our IT services running smoothly, all while getting top-notch training and guidance to level up your skills. 💻✨

What your days might look like:

• Be the IT Hero: Respond to IT questions from teachers and students, helping to troubleshoot and fix common tech glitches. 🦸‍♀️🦸‍♂️
• Track the Tech: Log support requests, update tickets, and know when to pass trickier issues to your senior colleagues. ✍️
• Keep Everyone in the Loop: Update staff on the progress of their reported IT issues. 📣
• Device Guru: Help set up, maintain, and fix Windows 11 PCs, laptops, tablets, and Apple iOS devices. 📱
• Peripheral Power: Assist with setting up and troubleshooting printers, interactive screens, and other cool tech. 🖨️💡
• Software Superstar: Help install and upgrade software, making sure we're following all the rules. 💿
• Event Ready: Get IT and AV equipment prepped for meetings and conferences. 🎤
• Problem Solver: Investigate recurring tech hiccups and report any major issues to the team ASAP. 🔍
• Team Player: Work with your colleagues on everyday IT tasks, always following our school's policies on safety, privacy, and data protection. 🤝
• Learn and Grow: Actively participate in your apprenticeship training, bringing your new knowledge and skills back to the team. 🌱

If you're eager to learn, passionate about tech, and ready to make a difference, we want you! 🎉

Key responsibilities

• Responding to IT queries from staff and students, helping to identify and resolve common technical problems
• Recording support requests in the IT service management system, updating tickets and referring complex issues
• Assisting with the setup, maintenance and troubleshooting of Windows 11 PCs, laptops, tablets and Apple iOS devices
• Helping to install, configure and maintain peripherals, including multifunction printers and interactive classroom screens
• Assisting with software installation and upgrades, following school procedures and licensing requirements