Service Advisor Apprentice

About the role

Service Advisor Apprentice 🚀

Ready to kickstart your career in the automotive world? We're looking for a motivated and organized Service Advisor Apprentice to join our dynamic Aftersales team! This is your chance to gain hands-on experience and make a real impact. 🛠️

What you'll be doing:

• Warranty Guru: Handle warranty claims from start to finish, keeping records sharp and spreadsheets on point. 📊
• Customer Champion: Be the first point of contact for our customers, answering their questions and solving their problems via phone and email. 📞📧
• Breakdown Buster: Coordinate breakdowns and repair bookings, ensuring our customers get back on the road ASAP. 🚗💨
• Admin Ace: Keep our systems humming by creating invoices to recover warranty costs and producing performance reports. 📈
• Team Player: Work hand-in-hand with customers, engineers, suppliers, and our internal crew. 🤝
• Logistics Legend: Assist with project work, travel arrangements (think hotel bookings and flights! ✈️), and essential compliance documentation.
• Safety First: Contribute to health and safety activities and keep our records pristine. ✅
• Confidentiality Keeper: Support sensitive projects like Ministry of Defence (MOD) vehicle programmes with the utmost discretion. 🤫
• Meeting Maestro: Attend meetings, take notes, and follow up on action plans. 📝

You'll be a great fit if you have:

• A keen eye for detail and a knack for organization.
• Excellent communication skills (written and verbal).
• A proactive and eager-to-learn attitude.
• The ability to build positive relationships.
• Comfort working with confidential information.

This apprenticeship offers a fantastic opportunity to learn the ropes, develop key skills, and grow within our company. We value fresh ideas and encourage participation in team meetings and process improvements. 🎉

Key responsibilities

• Managing warranty claims and maintaining accurate records
• Handling customer enquiries and coordinating repair bookings
• Creating invoices to recover warranty costs
• Producing monthly reports on warranty recovery performance
• Providing excellent customer service

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))