Bar And Waiting Apprenticeship

About the role

Bartender & Waiting Apprentice 🍹✨

Are you 18 or over and ready to dive into the vibrant world of hospitality? We're looking for enthusiastic individuals to join our front-of-house crew! This role involves independent alcohol sales and working within licensed premises, so the age requirement is a must to keep everything legit and running smoothly. 📜

What's the Gig?

Be the awesome, friendly face that makes our guests' experience unforgettable! 😎 As a waiter, waitress, or bartender, you'll become a menu expert, share your top picks, and bring your unique personality to every interaction. We're all about creating moments that make people want to come back! With over 13 brands and 1600+ businesses, your opportunities to learn and grow are HUGE. 🌱

Your Mission, Should You Choose to Accept It:

• Welcome Crew: Greet guests with a smile, chat about our menu, and highlight any cool specials or events. 👋
• Personalised Touch: Recommend drinks and food that perfectly match what our guests are craving. 😋
• Regulars Rock: Remember our favourite guests and make them feel extra special with genuine chats. 🌟
• Guest Experience Guru: Make sure everyone's having a blast and get their feedback. 💯
• Super Swift Service: Serve guests quickly and efficiently, handling any questions or issues like a pro. ⚡
• Team Player Supreme: Chat openly with the whole team, lend a hand when needed, and keep the good vibes flowing. 🤝
• Meeting Maven: Contribute your awesome ideas in team meetings. 💡
• Spotless Spaces: Keep our front-of-house, outdoor, and toilet areas sparkling clean. ✨
• Learning Lover: Dive into all our training, e-learning, and assigned modules. 📚
• Rule Follower: Always stick to brand standards, licensing laws, and company policies. ✅

No Experience? No Problem!

Seriously, if you've got a warm and helpful attitude, we'll teach you everything you need to know to smash it as part of our busy teams. 💪

Your Apprenticeship Adventure:

You'll be working towards a Hospitality Team Member Level 2 Apprenticeship over 15 months. This full-time role as a bar and waiting apprentice means you'll be supported by our amazing teams, gain a nationally recognised qualification, and become a vital part of keeping our businesses thriving and creating unforgettable moments! 🎉

What's Included in Your Apprenticeship:

• Work-Based Learning: No boring college days! Training happens on the job, with awesome face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. 💻
• In-Work Mentor: You'll have a dedicated mentor right here to guide you. 🧑‍🏫
• Functional Skills: Get support for English and Maths qualifications if you need them. ➕✖️
• Regular Check-ins: 12-weekly reviews with feedback sessions involving you, your manager, and your coach. 👍

Perks of Being Part of the M&B Fam:

• Career Launchpad: This is just the beginning! Opportunities for higher-level apprenticeships await once you complete Level 2. 🚀
• Massive Discounts: 33% off across all our brands! 🤯 Plus, 20% off for your friends and family. 🧑‍🤝‍🧑
• Wagestream: Your financial bestie – manage your money and access earned pay when you need it. 💰
• Paid Qualifications: We invest in your growth! 🎓
• Gym Discounts: Stay fit and save. 🏋️‍♀️
• Team Socials: Work hard, play harder! 🥳

Key responsibilities

• Offer a warm welcome and farewell to guests, communicating service information.
• Provide personalised recommendations to guests.
• Provide a fast and efficient service, handling guest queries and complaints promptly and professionally.
• Maintain cleanliness and tidiness of the front of house, outdoor, and toilet areas.
• Adhere to brand standards, licensing laws, and all company policies and procedures.