Digital Property Management Apprentice

About the role

Trainee Property Manager 🏡

HomeForce Property Management is a dynamic Edinburgh-based letting agency 🏢. We’re part of the larger HomeForce business, established in 2004, which supports local tradespeople with maintenance coordination and job opportunities. We're a small, friendly, and ambitious team focused on top-notch customer service, smart working, and leveraging tech 🚀.

We're on the hunt for an enthusiastic, personable, and motivated individual to join us as a Trainee Property Manager!

What you'll be doing:

• Be the first point of contact for landlords, tenants, contractors, and potential clients, handling enquiries and applications via phone, email, and our in-house software 📞📧
• Become a ServiceM8 and HomeForce Job Management System guru, supporting users and championing best practices 🌟
• Direct support requests to the right teams: Property Management, Maintenance, Compliance, System Admins, or external software providers
• Use Microsoft Office Suite (Outlook, Teams) for emails and meeting summaries ✍️
• Utilise Adobe for digital document signatures 📜
• Manage customer enquiries, digital records, tenancy docs, and property info across our systems
• Support property viewings, inspections, tenant onboarding, and landlord compliance 📝
• Coordinate maintenance, repairs, scheduling, communications, and inspections using HomeForce’s Job Management System 🗓️
• Help with HomeForce's tradesperson services and job management operations by effectively using digital tools
• Spot opportunities to boost efficiency with AI, automation, and digital tech 💡
• Assist with marketing, social media, and client engagement using digital tools 📱
• Keep data accurate, create reports, and follow data protection and information security rules 🔒

Who we're looking for:

Your personality and attitude are key! You should be:

• Friendly, confident, and personable with amazing communication skills and a professional phone manner 😊
• Eager to learn and motivated, with a real interest in property, business, and technology 🤓
• Comfortable working independently, managing your tasks without constant oversight 🚶
• Confident to use your initiative, but know when to ask for help or guidance 🙏
• Exceptionally detail-oriented – this is a must! 🧐
• Willing to learn and follow procedures, understanding the 'why' before suggesting changes 👍
• Organised, practical, and focused on results, seeing tasks through to completion 💪
• Curious about technology, including digital systems, AI, and automation 🤖
• An interest in property, buildings, or the trades industry would be a bonus, but experience isn't required!

Essential requirements:

• Full, clean UK driving licence (or equivalent) 🚗
• Excellent spoken and written English 🗣️✍️
• Happy to work from our Edinburgh office, with regular property visits as needed. Remote work is not available. 📍
• Basic computer skills and confidence learning new software 💻

A company car is provided for work-related property visits.

Benefits:

• We’ll fund your training for the SCQF Level 6 Certificate in Property Agency (Lettings) – Scotland, or another recognised qualification meeting Scottish Government requirements 🎓
• Salary review after six months based on your progress, performance, and growing responsibilities 📈
• Company-funded apprenticeship and professional property management training
• Workplace pension ☁️
• 28 days' annual leave, including public holidays ☀️
• Company car for business travel 🚘

Future prospects:

Grow with us! 🚀 We're committed to helping you develop into a confident, capable, and professionally qualified Property Manager.

Important information:

This vocational apprenticeship is designed to fully support your job role. You'll have a dedicated QA skills coach and a work mentor to help you settle in, gain the necessary skills for your role and assessments, and provide one-to-one support. They'll map out your growth, close skill gaps with immersive training, and ensure everything you learn is relevant. You'll gain a nationally recognised SCQF Level 6 qualification upon completion!

Ready to start your career and earn a qualification at the same time? APPLY NOW! 🎉

Key responsibilities

• Acting as the first point of contact for enquiries and providing application support.
• Managing customer enquiries, digital records, tenancy documentation and property information.
• Supporting property viewings, inspections, tenant onboarding and landlord compliance processes.
• Coordinating maintenance, repairs, scheduling and workflow management using the Job Management System.
• Supporting marketing, social media and client engagement activities using digital tools.

Skills