It Cloud Support Level 3 Apprenticeship - Iconology
QA Limited · South East · CT21 4JB
About the role
🚀 Kick-start your IT journey with Iconology! 🚀
Ready to dive into the world of tech and build a killer career? 🤓 At Iconology, we're looking for enthusiastic individuals to join our Cloud Support Apprenticeship program. This is your chance to get hands-on experience with Microsoft 365, IT support, and cutting-edge cloud services, all while learning from seasoned engineers and snagging a Level 3 qualification. ☁️💻
You'll be part of a super collaborative technical team, working with IT pros who are passionate about what they do and keen to mentor future talent. Think of it as gaining real-world experience supporting cloud platforms, business systems, networks, and end users. We're all about growing your skills for a successful career in IT and cloud computing. 🌟
At Iconology, we dig curiosity, initiative, teamwork, and a hunger to learn. 💡 This is a prime opportunity to gain practical experience in cloud technologies and contribute to real client projects.
About the Role:
We need someone eager and energetic to join us as a Cloud Support Apprentice, helping deliver top-notch IT and cloud services to our clients. You'll gain awesome skills, knowledge, and experience while crushing your Level 3 Cloud Support Specialist Apprenticeship. You'll get exposed to cloud tech, networking, operating systems, service management, and troubleshooting – all in a fast-paced Managed Service Provider environment. 💨
What You'll Be Doing:
- Providing first-line IT support to clients via phone, email, and remote tools. 📞📧
- Helping with the admin and upkeep of Microsoft 365 and cloud services.
- Supporting cloud and networking infrastructure under the wing of senior engineers.
- Troubleshooting hardware, software, connectivity, and user access issues. 🔧
- Assisting in monitoring and maintaining client systems for peak performance. 📈
- Creating and maintaining technical documentation and support records. 📝
- Supporting system upgrades, software rollouts, and new user setups.
- Learning and applying IT security best practices. 🛡️
- Teaming up with the wider tech crew on various cloud and infrastructure projects.
Skills We're Looking For:
- Self-starter with a major interest in IT and cloud technologies. 🔥
- Confident and professional when chatting with clients and colleagues.
- Awesome problem-solving and analytical skills. 🤔
- Ace communication and interpersonal skills. 🗣️
- Organized and detail-oriented. 👀
- Ability to juggle tasks and manage your workload like a pro. 🤹
- Positive vibes and a readiness to learn. 😄
- Comfortable working solo and as part of a team. 🤝
- Adaptable and thriving in a fast-paced setting. ⚡
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- You shouldn't have an existing qualification at the same or higher level as this apprenticeship in a similar field.
Working Hours:
- Monday to Friday, 9 am - 5:30 pm. 🗓️
Perks & Benefits:
- Hybrid working opportunities (depending on the role). 🏠🏢
- Company social events – good times guaranteed! 🎉
- Ongoing training and development to keep you sharp. 🧠
- Exposure to leading cloud tech like Microsoft Azure and Microsoft 365. ☁️
- A supportive and collaborative work environment. 🤗
- Opportunities for career progression in a growing tech business. 📈
- Employee pension scheme. 💰
- Generous holiday allowance. 🏖️
- Access to experienced mentors and technical specialists. 👨🏫👩🏫
- Modern office and equipment. 💻
Future Prospects:
This apprenticeship is your launchpad for a long-term career in IT and cloud computing. You'll gain experience across cloud platforms, networking, operating systems, and service management, learning directly from our expert engineers. Nail this apprenticeship, and you could be looking at permanent roles like Cloud Support, IT Support, or Infrastructure Specialist within Iconology! 🚀
About Iconology:
We're Iconology Ltd, a forward-thinking Managed Service Provider (MSP) based in Kent, delivering expert IT support, cloud solutions, cyber security, connectivity, and managed technology services. We're known for our reliable, proactive IT services and helping clients harness modern tech for their growth. 📈
Ready to Apply?
Hit that apply button to find out more and submit your application. Don't wait too long – applications might close early! ⏳
Key responsibilities
- Provide first-line IT support to clients via phone, email, and remote support tools
- Assist with the administration and maintenance of Microsoft 365 and cloud-based services
- Support cloud and networking infrastructure under the guidance of senior engineers
- Help troubleshoot hardware, software, connectivity, and user access issues
- Assist in monitoring and maintaining client systems to ensure reliability and performance