Product & Ai Implementation Higher Apprenticeship - Harold
QA Limited · North West · M18 7JT
About the role
🚀 Unlock AI Workflows with Harold! 🚀
Want to dive into the exciting world of AI and build real-world tech skills? We're building Harold, a game-changing platform that helps businesses smash their goals with AI. We're on the hunt for a motivated Product & Customer Success Executive to jump in and help us grow! 🌱
This isn't your average gig. You'll be at the heart of our startup, working directly with awesome customers, our product wizards, and our coding geniuses. 🤝 Get ready to level up your experience in product management, customer happiness, setting things up, tech consulting, and even software development. Perfect for anyone looking to fast-track their tech career! ⚡️
If you're naturally curious, love a good problem to solve, and want to see your impact in a dynamic startup, we wanna hear from you! 😎
What You'll Be Doing:
- Customer Onboarding & Success: Get new clients up and running smoothly with Harold, guide them through setup, and be their go-to person for all things Harold! 🌟
- Customer Feedback & Product Development: Chat with users, gather their brilliant ideas, and help shape the future of our platform. You'll be the voice of the customer to our engineering team! 🗣️
- Product Operations & Testing: Be one of the first to test out new features, squash bugs 🐞, and make sure our product is top-notch for our customers.
- Technical Implementation & Integrations: Work with our CTO on cool product upgrades and help connect Harold with other systems. 🔗
Who We're Looking For:
We care more about your drive and passion than years of experience! If you're:
- Super keen to learn and grow 🌱
- Organised and a self-starter 💪
- Confident chatting with customers and leaders 💬
- Genuinely curious about tech 💡
- A natural problem-solver who loves a challenge 🤔
- Able to make complex stuff easy to understand ✨
- Excited to make a real difference in a fast-moving startup! 🚀
Bonus points if you have experience in: Customer Success, Product Management, Tech Support, or anything related to tech! 💻
What You'll Get:
- Direct experience with customers, product strategy, and development.
- Mentorship from top tech leaders, including our CTO. 👨🏫
- The power to influence product decisions from day one. 📣
- Experience with cutting-edge AI tech. 🤖
- Loads of opportunities for personal and professional growth.
- A chance to make a real impact. 💯
- 20 days' annual leave + bank holidays. 🗓️
- Workplace pension.
- Funded apprenticeship training.
- Flexible, remote working. 🏡
- The chance to grow quickly and take on responsibility.
Entry Requirements:
- Level 3 Qualification (like A Levels or BTEC) OR 2 years of relevant work experience.
- 5 GCSEs (including English & Maths at Grade 4/C or above).
Working Hours:
- 40 hours per week, Monday to Friday. Some flexibility for international clients.
- Primarily remote, with occasional meet-ups in Manchester.
How to Apply:
Ready to jump in? Click the apply button! Don't wait too long, as applications might close early! 👀
Key responsibilities
- Lead and accelerate customer onboarding processes.
- Gather user feedback and identify opportunities for product improvement.
- Test new product features and troubleshoot issues.
- Support integrations with customer systems and third-party platforms.
- Translate customer needs into clear requirements and specifications.