Digital Patient Services Level 3 Apprenticeship - Whitefriars Surgery

About the role

🚀 Join Whitefriars Surgery's awesome team as our friendly front-line hero! 🤩 Ready to level up your digital skills and earn a qualification while keeping our practice running smoothly? 💻✨

Whitefriars Surgery (The Red Practice) is looking for a super organised and welcoming individual to join our supportive crew. As the first person patients connect with, you'll be the face of our practice, delivering service with a smile that's all about our CARES values: Compassion, Agility, Respect, Excellence, and Service. ❤️💨🌟👍

Your mission will involve mastering appointment management, triaging patient questions like a pro, and pointing everyone in the right direction. You'll also become a whiz with our clinical systems, keeping records on point and helping everything flow. 🏥

The best part? You'll be working towards a qualification in Digital Applications Support. Think of it as leveling up your tech game and building a foundation for a future career, all while getting a recognised credential. 🎓🚀

What you'll be doing:

• Be the main point of contact for patients and healthcare pros via phone, email, and in person. 📞📧🚶‍♀️
• Deliver a top-notch, friendly, and efficient front-of-house experience. 👋
• Handle appointment requests and keep our booking system organised. 🗓️
• Triage patient questions and direct them to the best service or clinician. 🧭
• Become an expert in DOCMAN, managing and processing clinical info. 🗄️
• Keep patient records accurate using our clinical systems (like EMIS/SystmOne/Vision). ✍️
• Input and code patient data correctly. 🔢
• Respond to requests from patients, colleagues, and other organisations. 📧
• Process referrals to specialists and help with other key tasks. 🤝
• Manage incoming and outgoing mail, emails, and documents. ✉️
• Help with patient registrations and update their details. 👤
• Process system requests like SARs, insurance forms, and DVLA docs. 📄
• Team up with the rest of us to make sure the practice runs like a dream. 💯

Bonus points if you have:

• A friendly, professional, and approachable vibe. 😊
• Ace communication and people skills. 🗣️
• Super organised with a keen eye for detail. 👀
• Can smash it solo or as part of a team. 🏋️‍♀️
• Resilient and can handle a busy environment. 💪

Working hours:

• Monday to Friday, with shifts covering 8am – 6pm. ⏰

Perks:

• A flexible approach to working to help you nail that work-life balance. ⚖️

Future prospects:

• Get this: 90% of QA apprentices land a permanent job after finishing their course! That's 20% higher than the national average. 🚀📈

Ready to apply?

Click that apply button to dive in and find out more! Psst... applications might close early, so don't wait to secure your spot! 😉

Key responsibilities

• Act as the first point of contact for patients and healthcare professionals
• Process appointment requests and manage the practice appointment system
• Triage patient queries and signpost to the most appropriate service or clinician
• Maintain and update accurate patient records using clinical systems
• Work collaboratively with the wider team to ensure smooth day-to-day practice operations

Skills