Digital Support Level 3 Apprenticeship - Pg Paper

About the role

Kick-start your digital career at PG Paper! 🚀 Learn business systems, Microsoft 365, and customer communication while supporting an international team and earning a recognised qualification. 🌟

The Role

As the business continues to grow, PG Paper is looking for an enthusiastic Digital Support Apprentice to join its team in Greenock. This is a fantastic opportunity to kick-start your career, gain valuable hands-on experience, and develop practical digital skills within a dynamic, globally connected organisation. 🌍

Responsibilities

• Supporting a range of digital business support and operational activities, helping the team manage day-to-day business processes effectively. 🛠️
• Carrying out research and gathering information to support operational and commercial activities, using Microsoft Excel, Word, and other Microsoft 365 tools to organise and present findings. 📊
• Coordinating sample management as part of the wider order management process, using Oracle NetSuite, Salesforce, and Microsoft 365 to record information, track progress, and provide updates. 📦
• Learning to use Oracle NetSuite to support order management and other key operational processes, ensuring information is recorded accurately and kept up to date. 💻
• Using Salesforce to maintain client, supplier, and business information and support ongoing business activities. 🤝
• Creating and maintaining reports, spreadsheets, documents, and other business information using Microsoft Excel, Word, and Microsoft 365. 📝
• Using Microsoft Excel to organise, track, and review information, while developing confidence in using spreadsheets and data as part of everyday business activities. 📈
• Using Microsoft Outlook to manage emails, calendars, and professional communication with colleagues, clients, and suppliers. 📧
• Using Microsoft Teams and other Microsoft 365 applications to communicate, share information, and collaborate with colleagues across different areas of the business. 💬
• Communicating professionally with clients and suppliers by telephone and email, responding to enquiries, gathering information, and directing queries to the appropriate person when required. 📞
• Supporting key business and operational processes by maintaining accurate records, documentation, and information across NetSuite, Salesforce, and Microsoft 365. ✅
• Helping to coordinate activities between different teams, ensuring relevant information, documentation, and system records are accurate and accessible. 🔗
• Supporting the smooth day-to-day running of the business through a variety of digital support, systems, and operational activities. 🚀
• Working with colleagues across different areas of the business and gaining exposure to a variety of cross-functional activities and processes. 💼
• Developing an understanding of how business systems, digital tools, and operational processes work together to support an international organisation. 🌐
• Taking increasing ownership of individual tasks and projects as your knowledge, skills, and confidence develop, using the relevant systems to manage priorities, track progress, and communicate updates. 💪

Working Hours

37.5 hours a week, Monday to Friday, 9am - 5pm. ⏰

Salary and Benefits

Salary £15,660 - £21,250/year. 💰 Excellent career progression opportunities. ⬆️

Future Prospects

90% of QA apprentices secure permanent employment after completing their apprenticeship – this is 20% higher than the national average. 💯

About the Company

PG Paper is a fast-growing, internationally recognised company headquartered in Greenock, Scotland. Established in 2003, the business has grown into a global organisation operating across more than 60 countries, specialising in the sourcing and supply of paper, packaging, and speciality products. 🗺️ With offices across the UK, USA, China, and Turkey, PG Paper relies on digital technology to support its teams and keep its international operations running smoothly. ⚙️

How to Apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment. 👉

Key responsibilities

• Supporting digital business support and operational activities, helping to manage day-to-day business processes effectively
• Carrying out research and gathering information, and creating/maintaining reports and documentation using Microsoft Excel, Word, and Microsoft 365
• Utilising Oracle NetSuite and Salesforce to support order management, sample coordination, and maintain client, supplier, and business information
• Communicating professionally with clients, suppliers, and colleagues via telephone, email, Microsoft Outlook, and Microsoft Teams
• Developing an understanding of business systems and operational processes, and taking increasing ownership of individual tasks and projects

Skills