Digital Support Level 3 Apprenticeship - A&d
QA Limited · Scotland · PA3 3DW
About the role
🚀 Kickstart Your Career in Transport & Logistics with A&D! 🚀
Ready to dive into the exciting world of transport and logistics? A&D Logistics is on the hunt for an enthusiastic and reliable Apprentice to join our buzzing traffic office! 🤩 This role is perfect for anyone leaving school or college, or those eager to kickstart their journey in transport administration.
No prior experience? No sweat! We've got your back with full training and support to boost your confidence, sharpen your office skills, and show you exactly how our transport operation rolls. 💼
Working alongside our seasoned pros, you'll get hands-on experience managing customer bookings and ensuring every job has the intel it needs to run like clockwork, from initial booking right through to invoicing. 🧾
With our guidance, you'll be mastering:
- 📞 Customer Comms: Chatting with customers via phone, email, and digital platforms to nail down collection/delivery details, timings, and equipment needs.
- 💻 Digital Data: Accurately logging and managing bookings using our transport management system (TOPS) and other cool business software.
- 🗓️ Scheduling Savvy: Using digital scheduling and diary tools to keep bookings tidy and all job info on point.
- 🔍 Info Hunter: Digging into booking records and chasing up customers and colleagues for any missing pieces before the big day.
- 📂 Document Domination: Securely storing, organizing, and retrieving customer and operational documents using SharePoint and Falcon.
- 💰 Billing Basics: Helping calculate and communicate cancellation fees, waiting charges, and extra service costs with our handy systems and templates.
- ✨ New Account Setup: Supporting the creation and upkeep of new customer accounts, ensuring all data is spot on in our databases.
- 🗣️ Query Conqueror: Handling customer questions and providing updates through our phone systems, email, and customer portals.
- 🚨 Operation Watchdog: Monitoring booking and operational info, flagging any missing details, delays, or customer worries to the transport planning team.
- 🖥️ Microsoft Mastery: Leveraging Microsoft Office (Outlook, Word, Excel) and document management systems for daily office tasks.
- 📄 Admin Ace: Pitching in with digital filing, scanning, data entry, and general office support.
- 📜 Policy Pro: Learning and following company policies, data protection rules, and incident reporting, all while keeping records shipshape.
- 💡 Tech Transformer: Gaining confidence with a range of transport and communication tech to keep our business humming.
What we're looking for in our next team member:
- A can-do attitude and a burning desire to learn. 🔥
- A genuine interest in transport, logistics, or office administration.
- Awesome communication skills and a friendly, helpful vibe. 👋
- An eye for detail and a knack for double-checking your work. ✅
- Basic computer skills are a plus (especially Outlook & Excel), but we'll train you up!
- Being on time, reliable, and organized. ⏰
- A team player who can take direction.
- Commitment to smashing your apprenticeship training! 🏆
Working Hours: 9am - 5pm, Monday to Friday. ☀️
The Perks:
- Real-world training and support from an awesome team.
- Dedicated time and support for your apprenticeship learning.
- Serious opportunities to level up your skills and build a career. 📈
- 33 days' annual leave! 🎉
- Company pension scheme. 💰
- On-site parking. 🚗
- A super supportive and collaborative work environment. 🤗
Future Prospects: 90% of our apprentices land permanent jobs afterwards – that's 20% higher than the national average! 🚀
Ready to apply? Hit that apply button to find out more! Psst... applications might close early, so don't delay! 😉
Key responsibilities
- Communicate with customers to confirm booking details and requirements.
- Accurately enter and manage job bookings using transport management systems.
- Review booking records and proactively follow up to obtain missing information.
- Store, organise, and access customer and operational documentation securely.
- Handle customer enquiries and provide updates using various communication channels.