Digital Customer Support Level 3 Apprenticeship - Apleona Uk

About the role

Digital Customer Support Apprentice 🚀

Join our team as a Digital Customer Support Apprentice and dive into the world of facilities management for the FedEx UK account! You’ll be the go-to person for keeping things running smoothly across over 100 UK locations, managing everything from service requests to coordinating with our awesome engineers and subcontractors. If you’re tech-savvy, a great communicator, and love a challenge, this is your chance to kickstart your career! 🌟

What You'll Be Doing:

• Be the first point of contact for all facilities-related questions from FedEx UK locations – you’ll handle queries via phone and email, aiming to fix things on the spot or know when to call in the cavalry. 📞📧
• Become a whiz with our systems, especially Navison, to log, track, and manage all job requests. 💻
• Schedule and dispatch our talented engineers for both planned maintenance and those urgent fixes, making sure issues get sorted ASAP. 🔧
• Keep a sharp eye on our shared email inbox and client portal for new job requests, then make sure the right engineer gets assigned. 📊
• Log and maintain super accurate records of service requests, work orders, and all maintenance activities in Navison. ✅
• Become a pro at monitoring the client portal for extra details, photos, or comments from the client, and relay this intel to our engineering teams. 📸
• Team up with our UK-wide engineering teams to confirm jobs are finished and help them get their timesheets in so we can process purchase orders for the client. 🤝
• Utilize SharePoint as our central hub to share vital information across sites, facilities teams, subcontractors, and the wider Apleona family, ensuring everyone’s on the same page. 🌐
• Use Excel to pull reports and give updates on jobs to the rest of the business. 📈
• Collaborate using tools like Teams and Zoom for meetings with internal Apleona staff. 🗣️
• Send out job updates to engineers and clients via Outlook, and use it for general business collaboration. ✉️

What You'll Bring:

• You’re comfortable with technology and know your way around Microsoft packages (Word, Excel, Outlook). 🖥️
• You’re a fantastic team player and love working with others. 🤗
• You’re organised, proactive, and always thinking ahead. 🧠
• You have excellent written and verbal communication skills – you can chat and write clearly. ✍️
• You’re great at managing your time and being punctual. ⏰

The Perks:

• Employee discounts via Perkbox. 🎉
• Cycle to work scheme. 🚲
• Access to a virtual GP. 🩺
• Access to a health & wellbeing app. ❤️

Future Possibilities:

• We're proud that 90% of our QA apprentices secure permanent roles after completing their programme – that's 20% higher than the national average! 🙌

About Us:

Apleona UK is a global leader in facilities management, with over 40 years of experience. We're a massive team of over 1500 people working across more than 520 sites in the UK, delivering everything from energy management and cleaning to security and catering. We're passionate about creating great working environments! 🌱

Ready to Apply?

Hit that apply button to learn more and submit your application! Don't wait too long, as applications might close before the deadline. Good luck! ✨

Key responsibilities

• Act as the first point of contact for all facilities-related queries via phone and email.
• Utilise Navison to log, track, schedule, and dispatch reactive and planned maintenance tasks.
• Monitor job requests from email and client portal, allocating tasks to engineers.
• Collaborate with engineering teams to ensure job completion and process purchase orders.
• Maintain accurate records of service requests and generate reports using various systems.

Skills