It Support Technician Level 3 Apprenticeship 2027
Capgemini · Midlands · TF3 4ER
About the role
Kick-start your IT journey with us! 🚀 Join our buzzing Service Desk team at Capgemini and be the go-to person for thousands of colleagues, keeping everything running smoothly and helping us deliver awesome tech solutions for global clients. 🌍
This is a prime opportunity for apprentice-level talent who are super curious about tech and love helping people. Don't worry if you don't know everything yet! We're on the lookout for positive vibes, a hunger to learn, and awesome customer service skills. ✨
As the first point of contact for IT support, being friendly, patient, and a great communicator is key. 🗣️ If you're all about solving puzzles, working with a team, and making someone's day a little bit easier, you'll totally fit in. 😎
Basic knowledge of Windows 10/11, Microsoft Office, Apple devices, or common gadgets like laptops and printers is a bonus, but your mindset and enthusiasm are what truly matter. 💪
This is an 18-month apprenticeship with Baltic, meaning you'll be studying part-time while working full-time. You'll be based in our Telford office, so living within commutable distance and being happy to work on-site 5 days a week is a must. 📍
Your Role
As part of our Service Desk squad, you’ll:
- Be the friendly face and voice of IT support, helping colleagues smash their tech issues.
- Deliver top-notch customer service, ensuring every chat is helpful, clear, and professional. ✅
- Spot and fix tech hiccups, sorting out incidents and requests within the deadlines. ⏱️
- Back up mobile tech like phones and laptops. 📱
- Get software and hardware set up and running. 💻
- Configure PCs, laptops, and MacBooks. 🍎
- Help out with IT stores and equipment when needed. 📦
- Support internal events with IT setup and assistance. 🎉
- Create and update simple support guides and docs. 📝
- Work at the Tech Table or Virtual Tech Table (once trained), directly helping users.
- Occasionally visit nearby sites for hands-on IT support. 🚗
Disability Confident Employer
Capgemini is a Disability Confident Employer (Level 2)! We're committed to inclusive recruitment and will offer an interview to candidates who declare a disability and meet the essential criteria. Please opt in during the application. 👍
Security Clearance
This role requires Security Check (SC) Clearance. You'll need to have resided continuously in the UK for the last 5 years and meet other criteria. We'll ask questions about your eligibility during the process. Some roles are restricted to sole UK Nationals for security reasons. 🇬🇧
Make it Real - What it Means for You
- Impactful Experiences: You'll reimagine what's possible, creating value for leading organisations through tech to build a sustainable, inclusive future. You'll work with diverse clients, making a real impact across the UK. 🚀
- Shape Your Path: Explore, innovate, and progress! Benefit from Capgemini's "learning for life" mindset with endless training opportunities, thinktanks, hackathons, and access to 250,000 courses, including certifications from AWS, Microsoft, and more. 🎓
- Salary: £26,500
Why Capgemini?
Growing clients' businesses while building a more sustainable, inclusive future is a big mission! When you join Capgemini, you join a thriving company of free-thinkers, entrepreneurs, and industry experts. We find new ways tech can help us reimagine what's possible. You'll gain the experiences and connections to shape your future, learning from each other every day. Let's use tech to innovate and grow! It might not always be easy, but making the world better rarely is. 🌟
How to Apply
Ready to apply and learn more? Click the apply button! Heads up: applications might close before the deadline, so get your application in early to avoid disappointment. ⏳
Key responsibilities
- Provide first-line IT support, helping colleagues resolve technical issues
- Deliver excellent customer service, ensuring helpful, clear, and professional interactions
- Identify and troubleshoot faults, resolving incidents and requests within agreed timeframes
- Install and configure software and hardware, including PCs, laptops, and MacBooks
- Create and update simple support guides and documentation