Sales Apprentice

About the role

🚀 Customer Experience & Account Support Specialist 🚀

Are you a natural communicator with a knack for problem-solving and a passion for keeping things organized? ✨ We're looking for a sharp and driven individual to join our team as a Customer Experience & Account Support Specialist! This role is crucial for ensuring our customers feel valued and that our internal teams are running smoothly.

What You'll Be Doing:

• Customer Champion: Be the first point of contact, handling customer questions like a pro via phone and email. 🗣️📧 You'll be making sure everyone gets the right help, right when they need it.
• Data Maestro: Keep our customer info, sales leads, and activity logs super organized and up-to-date in our CRM. 📊 Think of yourself as the guardian of our customer knowledge!
• Team Player Extraordinaire: Work hand-in-hand with our Account Managers, Coordinators, and Operations Team to deliver top-notch service to our key clients. 🤝
• Admin Ace: Help out with the nitty-gritty of job sheets, work orders, and any fixes needed for our clients. 📝
• Detail Detective: Review service reports and field engineer notes, making sure everything is accurate and on point. 🕵️‍♀️
• Support Squad: Assist with organizing follow-up actions and putting together quotes with guidance from seasoned pros. 🛠️

Sales & Business Development Assistant:

• Opportunity Hunter: Back up our Account Managers and Business Development Managers by spotting chances to grow our existing client relationships and snag new business. 👀
• Campaign Catalyst: Help with creating and launching sales campaigns and marketing efforts. 🎯
• Prospect Powerhouse: Identify ideal companies and contacts to help us grow our network. 🌐
• Database Dynamo: Build and maintain our prospect lists and sales opportunity records. 📚
• Outreach Outreach: Support outbound calls and email campaigns to both current and potential customers. 📞
• Product Pro: Learn our services inside and out to effectively promote them. 📈
• Follow-Up Fanatic: Chase down leads from marketing campaigns and customer queries to help turn them into solid opportunities. ✅
• Marketing Maven: Collaborate with the Marketing Team to boost the impact of our sales and marketing initiatives. 🌟
• Event Enthusiast: Help organize customer events and networking activities to build strong connections. 🎉

If you're eager to learn, great with people, and love contributing to a high-performing team, we want to hear from you! 💪

Key responsibilities

• Handle customer enquiries professionally and efficiently via telephone and email
• Maintain accurate and up-to-date customer information, sales leads and activity records within the company's CRM systems
• Assist with the administration of job sheets, works orders and remedial works for clients
• Support Account Managers and Business Development Managers in identifying opportunities to develop existing customer relationships and generate new business
• Assist with preparing sales campaigns and targeted marketing activities, including lead generation initiatives

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))