It Engineering Apprentice

About the role

🚀 IT & Network Support Trainee 🚀

Are you ready to dive into the world of IT and networks? We're looking for enthusiastic individuals to join our team as IT & Network Support Trainees! 💻

In this role, you'll get hands-on experience by:

• Assisting with the development, testing, and deployment of cutting-edge IT and network solutions. 🏗️
• Supporting our Network Operations Centre (NOC) with technical troubleshooting and tackling challenging second- and third-line support issues, all under the guidance of our expert engineers. 🆘
• Working with awesome Microsoft technologies like Microsoft 365 and Azure. ☁️
• Getting exposure to top networking gear from vendors such as Ubiquiti, Cisco/Meraki, Nokia, and Fortinet. 🌐
• Helping with technical investigations and digging into the root cause of issues to find solutions. 🔍
• Keeping our documentation up-to-date and contributing your knowledge to our internal resources. 📚
• Producing reports and supporting crucial operational activities. 📊
• Tackling technical projects specifically designed to boost your knowledge and practical skills. 📈

If you're eager to learn, curious about technology, and ready for an exciting career in IT, this is the perfect opportunity for you! ✨

Key responsibilities

• Assisting with the development, testing and deployment of new IT and network solutions.
• Supporting the Network Operations Centre (NOC) with technical troubleshooting and support activities.
• Assisting with technical investigations and root cause analysis of issues.
• Maintaining documentation and contributing to the internal knowledge base.
• Producing reports and supporting operational activities.

Entry requirements

GCSE in: (3 of any subject (grade 4+ (A* - C)), Maths & English (grade 3+ (D or above)))