Apprentice It And Digital Support Technician J3508

About the role

🚀 IT Support & Digital Services Apprentice 🚀

Ready to kickstart your career in tech? 😎 Join our dynamic team and gain hands-on experience that’s anything but routine! No two days are the same as you level up your technical wizardry and customer service game, supporting a diverse crew of staff and students. 💻📱

Your mission, should you choose to accept it, will involve:

• First-Line Tech Support: Be the go-to person for all IT needs for our staff and students. 🙋‍♀️🙋‍♂️
• Problem Solving: Dive deep into IT issues and service requests, becoming a tech troubleshooter extraordinaire. 🔧💡
• Device Setup & Support: Get hands-on setting up and supporting desktops, laptops, tablets, and mobile devices. 🖱️
• Account Management: Master the art of user accounts, including those all-important password resets. 🔑
• Classroom Tech Guru: Help bring our classrooms and meeting rooms to life with interactive displays, AV, and printers. 🏫🗣️
• Microsoft 365 Mastery: Become a pro with Outlook, Teams, OneDrive, and SharePoint. 🌐
• Device Management Explorer: Learn the ropes with awesome tech like Microsoft Intune and Autopilot. 🚀
• Software Savvy: Install and configure a variety of software applications. 💾
• Asset Management: Keep our IT equipment and asset records sharp and accurate. 📊
• Service Desk Champion: Record your awesome work and updates on our ICT service desk system. 📝
• Team Collaboration: Work closely with experienced colleagues and know when to level up to them for complex challenges. 🤝
• Project Power: Get involved in exciting ICT projects and technology rollouts. ✨
• Location Support: Occasionally lend your skills to other College sites. 📍
• Safety First: Uphold College standards for safeguarding, information security, GDPR, and health & safety. ✅
• Apprenticeship Growth: Continuously learn and apply your apprenticeship training in your daily tasks. 📚

This is your chance to build valuable skills, work with cutting-edge technology, and make a real impact. Apply now and let's build the future together! 💪

Key responsibilities

• Providing first-line IT support to staff and students
• Helping to identify and resolve IT problems and service requests
• Setting up desktops, laptops, tablets and mobile devices
• Supporting user accounts, including password resets and account changes
• Installing and configuring software applications

Entry requirements

GCSE in: (English (grade 4 to 9 (A* to C)), IT (grade 4 to 9 (A* to C)), Maths (grade 4 to 9 (A* to C)))