Business Administrator Apprentice
IGNITION CREDIT PLC · South West · TR4 9LF
About the role
Customer Service & Admin Apprentice 🚀
Are you ready to kickstart your career and gain awesome experience? We're on the hunt for a motivated and organised Customer Service & Admin Apprentice to join our dynamic team! This is your chance to learn the ropes and become a key player in our daily operations.
What you'll be doing:
📞 Answering phones and being the first point of contact for our amazing customers.
💌 Handling customer service enquiries like settlement figure requests like a pro.
✉️ Distributing customer service emails to the right people.
💻 Keeping our computerised and manual records shipshape (think cleaning up files and scanning docs 📁).
📦 Managing day-to-day filing, photocopying, and scanning.
✏️ Keeping an eye on stationery stock and ordering when we're running low.
📄 Preparing important documents for our customers to sign.
💸 Processing payouts once all the paperwork is good to go.
🤝 Liaising with suppliers to get invoices and sort out any needed changes.
💰 Contacting funders to share info and make sure payouts go off without a hitch.
💻 Loading new proposals onto our deal management system.
🤓 Checking and processing your own book of payouts.
📚 Learning to use Leasesoft for our in-house lending – a super valuable skill!
🔍 Completing important searches for our sales team and directors (think Experian, land registry, valuations 🕵️).
📝 Chasing up any missing original documents for your book agreements.
🎓 Attending and completing all mandatory company training.
📚 Staying on top of your apprenticeship coursework and smashing those deadlines!
This is a fantastic opportunity to learn, grow, and make a real impact. If you're ready to dive in and get hands-on, apply now! ✨
Key responsibilities
- Handling customer service enquiries and communications
- Maintaining accurate computerised and manual records
- Processing documentation and financial payouts
- Liaising with internal and external stakeholders
- Engaging in learning and development as part of the apprenticeship
Entry requirements
GCSE in: (English (grade 5), Maths (grade 5))