It Apprentice

About the role

IT Support Technician (Apprenticeship) 💻🌟

Are you ready to kickstart your career in the tech world? We're looking for enthusiastic and motivated individuals to join our IT Support team as Apprentices! This is an incredible opportunity to gain hands-on experience, learn from seasoned professionals, and earn while you learn.

What you'll be doing:

• First-Line Support: Be the first point of contact for IT queries, logging and prioritizing tickets to keep everything running smoothly. 🚀
• Troubleshooting: Tackle routine IT issues, using your problem-solving skills to find solutions and escalating when necessary. 💡
• Onboarding & Offboarding: Help new team members get set up with their tech and assist with departing staff's IT needs. 👋
• Hardware & Software: Get hands-on with setting up and deploying laptops, desktops, and mobile devices. You'll install and configure applications, and keep our IT asset records spick and span. 📁
• Network Support: Dip your toes into network support, assisting with monitoring and connectivity troubleshooting. You'll get to learn about Wi-Fi, VPNs, and how our network infrastructure works. 🌐
• Systems Administration: Under supervision, you'll support user accounts and permissions, and get involved with backups, updates, and routine maintenance tasks. 🛠️
• Cyber Security: Play a role in monitoring security and promoting good security practices. You'll learn to identify, report, and help document potential threats according to our procedures. 🔒
• Learning & Documentation: This is a learning role! You'll complete your apprenticeship coursework and assessments, build your training portfolio, and become a pro at documenting IT solutions clearly. 📚

We're looking for someone who:

• Is eager to learn and develop new skills.
• Has a knack for problem-solving.
• Communicates clearly and effectively.
• Is organized and pays attention to detail.
• Has a passion for technology!

Join us and build your future in IT! ✨

Key responsibilities

• Provide first-line IT support, logging and prioritising tickets
• Set up and deploy IT hardware and configure applications
• Assist with network monitoring and connectivity troubleshooting
• Support user accounts, permissions, backups, and system maintenance
• Support security monitoring and good cyber security practices

Entry requirements

GCSE in: (3 of any subject (grade 4+ (A* - C)), Maths & English (grade 3+ (D or above)))