South East Jlr Croydon Service Advisor Apprenticeship
CAMBRIA AUTOMOBILES (SOUTH EAST) LIMITED · South East · CR5 2AR
About the role
🌟 JLR Retail Apprenticeship: Become a Customer Service Advisor! 🌟
Ready to kickstart your career with a world-leading automotive brand? 🚗💨 The JLR Retail Apprenticeship Programme is your chance to train as a qualified Customer Service Advisor!
What You'll Be Doing:
As a Customer Service Advisor, you'll be the go-to person for our customers, bridging the gap between them and our expert Service Technicians/Mechanics. You'll handle all the behind-the-scenes magic for our service department, making sure everything runs smoothly. ✨
Your mission will involve:
- 🗣️ Understanding customer concerns and relaying them to our Service Technicians.
- 🗓️ Scheduling vehicle service appointments.
- 📣 Communicating any additional work needed to our customers.
- 💰 Estimating repair times and costs.
- 👂 Handling customer complaints with a smile.
- 🚀 Responding to all customer requests efficiently.
- ✅ Tracking vehicles as they move through our workshop.
Who We're Looking For:
We want enthusiastic and hardworking individuals eager to jump into a long-term career with incredible earning and progression opportunities! 📈 Don't worry if you're not the finished product; we're looking for ambition, a hunger to learn, and genuine excitement about working with our amazing, cutting-edge vehicles. 🤩 Show us why you stand out from the crowd and engage with the recruitment process!
Key Skills to Bring:
- 🧠 A strong willingness to learn and grow.
- 🤝 Excellent teamwork skills.
- 💯 A commitment to quality.
- 💪 Personal responsibility and resilience.
- 💡 Problem-solving abilities.
Note: The exact responsibilities may vary slightly depending on the specific JLR retailer.
Are you ready to rev up your career? Apply now! 🔥
Key responsibilities
- Interpreting customer concerns and liaising with Service Technicians
- Booking and scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
Entry requirements
GCSE in: (English (grade 9 – 3 (A – D)), Maths (grade 9 – 3 (A – D)), Two Other Subjects (grade 9 – 3 (A – D)))