Apprentice / Trainee Hotel General Assistant

About the role

Guest Services & Café Assistant 🚀

We're looking for a motivated and friendly individual to join our dynamic team! If you're ready to dive into the world of hospitality and gain valuable experience, this is the perfect opportunity for you. We value enthusiasm and a willingness to learn! 🤓

What You'll Be Doing:

• Be the First Impression: Greet our guests with a smile and assist them with a smooth check-in and check-out process. 👋
• Breakfast Boss: Help set up and keep our delicious breakfast buffet fully stocked and looking amazing. 🍳🥐
• Food & Drink Guru: Serve a range of delicious food and drinks, from steaming coffee ☕ to refreshing snacks and alcoholic beverages. 🍹
• Table Tidy-Up Pro: Keep our café area spotless by clearing and cleaning tables after guests. ✨
• Guest Champion: Handle guest questions, provide helpful local information, and ensure everyone has a fantastic stay. 🗺️
• Communication Ace: Learn to manage phone calls and respond professionally to guest emails. 📧
• Presentation Powerhouse: Help maintain the pristine appearance of our reception and café areas. 🌟
• Admin Whiz Kid: Support with basic administrative duties, such as key cutting and preparing invoices. 📝
• Stock & Shine: Restock supplies diligently and ensure all cleanliness standards are met. ✅
• Team Player: Observe and support our team in responding to maintenance or housekeeping requests. 🛠️

What We're Looking For:

• A positive attitude and a genuine passion for helping others. 😊
• Great communication skills and a friendly demeanor. 👍
• Reliability and a strong work ethic. 💯
• The ability to work as part of a team. 🤝
• Eagerness to learn and take on new challenges. 💪

Ready to kickstart your career in hospitality? Apply now! 🎉

Key responsibilities

• Welcome guests and support with check-in and check-out procedures.
• Assist in setting up and replenishing the breakfast buffet, and serving food and drinks.
• Clear and clean tables in the café area, and help keep reception and café areas well-presented.
• Support with handling guest queries, managing phone calls, and responding to guest emails.
• Assist with basic administrative tasks, restock supplies, and check cleanliness standards are maintained.