Apprentice / Trainee Hotel General Assistant

About the role

Guest Services & Café Support ☕

Ready to kickstart your career in hospitality? We're looking for enthusiastic and reliable individuals to join our dynamic team! If you're a people-person with a knack for organization and a positive attitude, this is the perfect opportunity for you.

What you'll be doing:

• Guest Welcome & Check-in/Out: Be the first point of contact! Greet guests warmly and assist them smoothly through check-in and check-out processes. 👋
• Breakfast Buffet Master: Help create a delicious start to our guests' day by setting up and keeping our breakfast buffet stocked. 🥐🍳
• Food & Drink Service: Serve a range of delicious items, from coffee ☕ and snacks to alcoholic beverages 🍻.
• Café Crew: Keep our café sparkling by clearing and cleaning tables, ensuring a pleasant dining experience. ✨
• Guest Assistance: Handle guest questions with a smile, offer insider tips on local attractions, and be their go-to resource. 🗺️
• Communication Hub: Learn to manage phone calls professionally and respond to guest emails promptly. 📧
• Presentation Pro: Maintain the pristine appearance of our reception and café areas. 🌟
• Admin Ace: Support with basic administrative tasks, like key cutting and invoice preparation. 📝
• Stock & Shine: Keep supplies fully stocked and ensure all cleanliness standards are met and exceeded. ✅
• Team Player: Observe and assist with responding to maintenance and housekeeping requests, ensuring a seamless guest experience. 🛠️

What we're looking for:

• A positive and friendly attitude. 😊
• Excellent communication skills.
• Reliability and a strong work ethic. 💪
• A willingness to learn and take on new tasks.
• Ability to work as part of a team. 🤝

If you're eager to gain valuable experience in a fun and fast-paced environment, we can't wait to hear from you! Apply now and let's make some guest experiences unforgettable! 🎉

Key responsibilities

• Support guest check-in, check-out, and query management.
• Assist with food and beverage service, including buffet setup and table clearing.
• Perform administrative tasks such as managing phone calls and preparing invoices.
• Maintain cleanliness and presentation of reception and café areas.
• Learn to support operational requests, including maintenance and housekeeping.