Apprentice / Trainee Hotel General Assistant

About the role

Job Title: Guest & Hospitality Assistant - Join Our Awesome Team! ✨

Are you ready to kickstart your career in the hospitality world? We're looking for energetic and friendly individuals to join our team and help create unforgettable experiences for our guests! 🤩

What You'll Be Doing:

• Guest Welcome Crew: Be the first point of contact, greeting guests with a smile and smoothly handling check-in and check-out. 👋
• Breakfast Buffet Boss: Help us set up and keep the breakfast buffet looking amazing and fully stocked. 🥐☕
• Food & Drink Rockstar: Serve delicious food and drinks, from coffee to that celebratory drink and tasty snacks. 🍹
• Table Tidy-Upper: Keep our café area spotless by clearing and cleaning tables. 🍽️
• Guest Support Pro: Answer guest questions, share insider local tips, and be their go-to person. 🗺️
• Communication Master: Learn to manage phone calls and respond to guest emails like a champ. 📧📞
• Vibe Curator: Help maintain a clean and welcoming atmosphere in our reception and café areas. ✨
• Admin Ace: Assist with essential admin duties, like making keys and prepping invoices. 🔑
• Stock & Shine Champion: Restock supplies and ensure our cleanliness standards are always top-notch. ✅
• Support Squad: Observe and assist with guest requests for maintenance or housekeeping needs. 🛠️

Ready to make some magic happen? Apply now! 🚀

Key responsibilities

• Welcome guests and support with check-in and check-out procedures
• Assist in setting up and replenishing the breakfast buffet
• Help serve food and drinks, including coffee, alcoholic beverages, and snacks
• Support with handling guest queries and offering local information
• Assist with basic admin tasks like key cutting and invoice preparation