Apprentice / Trainee Hotel General Assistant

About the role

Hotel Reception & Café Assistant 🌟

Are you ready to kickstart your career in hospitality? We're looking for energetic and customer-focused individuals to join our team as Hotel Reception & Café Assistants! This role is perfect for anyone looking to gain hands-on experience in a dynamic and friendly environment. 🚀

What you'll be doing:

• Guest Rockstars: Greet guests with a smile 😊 and assist with seamless check-in and check-out processes.
• Breakfast Bosses: Help set up and keep our delicious breakfast buffet stocked and looking amazing 🥐🍓.
• Food & Drink Champions: Serve up tasty food and beverages, from coffee to alcoholic drinks and snacks ☕🍹.
• Table Tidy-Up Team: Keep our café area sparkling by clearing and cleaning tables after guests. ✨
• Information Gurus: Handle guest inquiries with confidence and share your knowledge of the local area 🗺️.
• Communication Crew: Learn to manage phone calls and respond to guest emails professionally 📧.
• Ambiance Artists: Help maintain the cleanliness and presentation of our reception and café spaces. 💯
• Admin Aces: Support with basic administrative tasks like key cutting and invoice preparation 📝.
• Stock & Standards Squad: Restock supplies and ensure our high cleanliness standards are always met. ✅
• Support Stars: Observe and assist in responding to maintenance or housekeeping requests. 🛠️

What we're looking for:

• A positive attitude and a passion for helping others!
• Excellent communication and interpersonal skills.
• Ability to work as part of a team.
• A keen eye for detail.
• Reliability and a strong work ethic.

If you're eager to learn, love interacting with people, and want to be part of a great team, we want to hear from you! Apply now and let's make some amazing guest experiences together! 🎉

Key responsibilities

• Welcome guests and support with check-in and check-out procedures.
• Assist with food and beverage service and buffet replenishment.
• Handle guest queries and provide local information.
• Perform basic administrative tasks, including key cutting and invoice preparation.
• Maintain cleanliness and presentation of reception and café areas.