People And Field Services Apprentice

About the role

🚀 Join Our Awesome Team as a People Services & Operations Assistant! 🚀

Are you ready to kickstart your career and make a real impact? We're looking for energetic and customer-focused individuals to join us as a People Services & Operations Assistant! This is your chance to dive into the heart of our organization, supporting our amazing employees, managers, and field colleagues. You’ll be a key player in ensuring everything runs smoothly, from answering questions to keeping important records in check. 💯

Here's What You'll Be Doing:

• ✨ Be the Go-To Person: You'll be the friendly first point of contact, responding to queries with speed and a smile via email, Teams, phone, and other channels.
• ✅ Own It From Start to Finish: Take charge of your tasks, keep everyone in the loop, follow up on loose ends, and know when to escalate things like a pro.
• 🤝 Support Our People: Help out with everything from bringing new talent on board (onboarding!) to updating records, making sure we're compliant, and managing departures.
• 📂 Keep Things Tidy: Maintain accurate HR and operational systems, trackers, and documents, handling sensitive information with the utmost care and security.
• 🌍 Help Our Field Stars Shine: Support recruitment, onboarding, training, registrations, checks, communications, and exciting initiatives for our field teams.
• ✍️ Craft Clear Comms: Prepare letters, reports, spreadsheets, meeting notes, and routine updates that are easy to understand for everyone.
• 🤸 Be a Team Player: Adapt to changing priorities and support People Services, Data Collection, and Field teams, especially during busy periods.
• 💡 Level Up Our Service: Spot areas where we can make things even better and suggest smart ways to simplify processes and boost our service quality.
• 📚 Crush Your Apprenticeship: Get ready for off-the-job learning, smash your assessments, and bring that awesome new knowledge back to the workplace!

This is a fantastic opportunity to learn, grow, and contribute to a dynamic environment. We can't wait to hear from you! 🎉

Key responsibilities

• Respond to routine enquiries
• Track tasks and follow up on outstanding actions
• Support the employee and worker lifecycle, including recruitment, onboarding, record updates, and compliance activity
• Update and maintain accurate records in HR and operational systems
• Prepare administrative documents and communications, such as letters, reports, and spreadsheets

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))