Administration Assistant Apprenticeship

About the role

🚀 Account Support Specialist 🚀

Hey future team member! 👋 Ready to dive into the exciting world of Klinger and make a real impact? We're on the hunt for a motivated individual to join our dynamic team, focusing on supporting our valued clients and contributing to our success. If you're all about communication, organisation, and smashing goals, this is the role for you!

What you'll be doing:

• Helping manage specific client accounts and ensuring we hit our key performance indicators (KPIs) as a team. 🎯
• Following up on sales leads from your dedicated customer list, crafting awesome quotes and proposals. ✍️
• Spotting opportunities to introduce more Klinger products to your clients. ✨
• Providing essential technical support to keep our customers happy and informed. 💡
• Making sure deliveries are on time, every time, by communicating effectively and responding super fast. 🚚💨
• Routing any customer concerns to the right department, like Quality Control. 🗣️
• Keeping our customer info fresh and up-to-date in BC365 – think Sales, Procurement, Engineering, and Asset Management contacts! 💻
• Building strong, professional relationships with clients to gather valuable market insights. 📈
• Jumping into and contributing to our continuous improvement initiatives. 🌱
• Stepping up to support your teammates when needed. 🤝
• Championing company initiatives that promote a safe and environmentally conscious workplace. 🌎
• Prioritising your health and safety, and that of everyone around you. ✅
• Working with our Environmental, Health, Safety, and Energy management systems. ♻️
• And, of course, any other duties that fit the role! 💼

What you bring to the table:

• Being an absolute superstar communicator (written, verbal, and a pro listener!). 📣
• Mastering your time and staying organised. ⏰
• A strong work ethic and being totally reliable. 💪
• Sharp commercial judgement. 🤔
• Being a rational thinker. 🧠
• Taking initiative and getting things done. 👍
• Being a fantastic team player. 🥳
• Self-motivation – you know how to get going! 🔥
• Being a whiz with Microsoft Office packages. 📊
• Building and maintaining genuine, effective client relationships. 🤗

If this sounds like your vibe, hit that apply button! We can't wait to hear from you! 🎉

Key responsibilities

• Support with the management of specified accounts
• Support team to achieve KPIs
• Follow up on sales enquiries from allocated customer portfolio and prepare sales quotes/proposals
• Route customer complaints to the appropriate department
• Regularly update customer details on BC365

Entry requirements

GCSE in: (English (grade 4), Mathematics (grade 4))