Customer Services Apprentice

About the role

🚀 Logistics & Customer Support Superstar Wanted! 🚀

Are you ready to dive into the fast-paced world of logistics and make a real impact? We're on the hunt for an organized and detail-oriented individual to join our dynamic team as a Logistics & Customer Support Assistant. This is your chance to learn the ropes, grow your skills, and be a key player in keeping our customers happy! 💯

What you'll be doing:

• 🧠 Mastering Our Systems: You'll become a whiz at accurately entering and processing customer orders using our internal tools. Precision is key! ✨
• 🔍 Becoming an Order Detective: Before anything ships, you'll be checking all the vital order information and customer account details to ensure everything is spot on. 🕵️‍♀️
• 📧 Email Rockstar: You'll be the friendly voice (or rather, keyboard!) of our company, responding professionally to customer emails. This includes handling order queries and all sorts of general questions. 🌟
• 📦 Logistics Guru-in-Training: You'll get hands-on experience in our Logistics department, learning all our awesome processes and lending a hand wherever needed to help us meet our business goals. 📈
• 📞 Phone Pro: You'll be answering incoming calls to provide top-notch customer support, ensuring every customer feels heard and valued. 🗣️

If you're a self-starter with a knack for detail and a passion for providing excellent service, we want to hear from you! Come join our supportive team and help us deliver amazing experiences to our customers. 🎉

Key responsibilities

• Accurately enter and process customer orders
• Check order and customer account details
• Respond professionally to customer emails
• Learn and support Logistics department processes
• Answer incoming telephone calls for customer support

Entry requirements

GCSE in: (English (grade 5), Maths (grade 5))