Cultural Venue Operations Modern Apprentice - Stirling Castle

About the role

Ready to make history? ✨ Join Stirling Castle's Operations team as a Modern Apprentice and be part of one of Scotland's most iconic visitor destinations! 🏴󠁧󠁢󠁳󠁣󠁴󠁿 We're looking for enthusiastic individuals ready to dive into the world of heritage and tourism.

This isn't just a job, it's an adventure! 🏰 You'll rotate through key teams, experiencing everything from captivating visitor guiding 🗣️ to smooth retail operations 🛍️ and efficient admissions 🎟️. Get ready to immerse yourself in the rich history of Stirling Castle and learn how to share it with visitors from all over the globe! 🌎

During your apprenticeship, you'll also be leveling up your skills by working towards a Diploma in Cultural Venue Operations, SCQF Level 6, with support from Museum Galleries Scotland. 🎓 Get ready to boost your CV and gain qualifications that open doors to future careers!

What you'll be doing:

• Be a History Buff: Spend time with our Guiding team, learning the incredible stories of Stirling Castle and sharing them with passion. 📜
• Master the Art of Welcome: Work in Admissions, ensuring every visitor gets a seamless and friendly start to their castle experience. 👋
• Become a Retail Rockstar: Dive into our shops, learning about sales, stock management, and creating amazing displays. 💰
• Support Amazing Events: Get a taste of the excitement of working with our Events team. 🎉
• Develop Super Skills: Build rock-solid communication, customer service, public speaking, and problem-solving abilities. 🚀
• Learn the Business Side: Gain practical experience in commercial operations, including handling cash and using sales systems. 📈
• Ensure a Smooth Experience: Help manage visitor flow, safety, and accessibility, becoming a pro at keeping things running perfectly. ✅

This is your chance to gain a diverse range of transferable skills, boost your confidence, and create unforgettable experiences for others. If you're eager to learn, love interacting with people, and are passionate about heritage, this is the perfect launchpad for your career! 🌟

Ready to apply? Let's create something amazing together! 💪

Key responsibilities

• Work within and learn from various operational teams on a rotational basis.
• Provide excellent customer service through daily interaction with visitors.
• Complete coursework towards a professional qualification in Cultural Venue Operations.
• Develop and apply practical commercial skills, including sales, cash handling, and ticketing.
• Support site operations, visitor management, and safety procedures.

Entry requirements

Essential qualifications (Applications are welcomed from all, however due to our commitment to providing skills development opportunities to young people to enter the Heritage workforce, we actively encourage applications from school leavers. Due to apprenticeship eligibility, we are unable to consider those who have a degree in this area. You will be required to demonstrate that you meet the requirements and qualifications below as part of the selection process. Essential requirements: • Excellent communication skills • Desire to work in a fast-paced visitor environment • Experience of working as part of a team to achieve a common goal • A passion for working in a busy Retail environment • An interest in Scottish History Desirable requirements: • Ability to speak multiple languages • Knowledge of the visitor attractions sector • A knowledge of stock ordering systems • Previous experience of working with till systems)

Skills