It Cloud Support Apprentice
Inspire ATA · London · EC2A 3JF
About the role
🚀 Launch Your Career with Inspire ATA & True Compliance! 🚀
Are you ready to dive into the tech world and make a real impact? Inspire ATA is on the hunt for a motivated apprentice to join our awesome team and work with True Compliance, a game-changing cloud platform for building compliance. ☁️🏡
True Compliance helps housing providers keep everything safe and sound, automating reports and keeping records tip-top for audits. We need your energy to help our customers master the platform! ✨
What You'll Be Doing:
- Be the first line of awesome support for our customers via chat and our ticketing system. 💬
- Own your incoming support tickets, making sure they're logged and get sorted fast. ⏱️
- Ask smart questions to get the full picture from customers. 🤔
- Figure out and fix user issues, or pass them on to the experts when needed. 🛠️
- Keep an eye on ticket progress and keep customers in the loop. 📣
- Make sure every customer query is sorted perfectly before we close the ticket. ✅
- Help us hit our service goals for speedy resolutions. 🎯
- Show customers how to rock the platform and its cool features. 🌟
- Handle live chat requests like a pro – friendly and quick! 😄
- Create and update super clear guides and help docs for our users. 📝
- Team up with our Customer Relationship team to make customer experiences even better. 🤝
- Learn the ins and outs of cloud software and how tech drives success. 💡
- Boost your tech support, troubleshooting, and customer service skills with real clients. 📈
- Help us spot recurring issues and make things even smoother for everyone. 🌱
- Build killer relationships with customers and our internal teams. 🥰
What You'll Bring:
- Ace organisational and time management skills. 🗓️
- Communication skills that shine, both spoken and written. 🗣️✍️
- A genuinely friendly, professional, and customer-first attitude. 😊
- An eagle eye for detail. 🔎
- Awesome problem-solving and analytical smarts. 🧠
- The ability to juggle tasks and hit deadlines. 🏃♀️
- A passion for learning and using new tech. 💻
- You can work solo and be a fantastic team player. 👯
- A proactive, self-starter vibe. 💪
- A super-quick learner who's keen to level up your tech skills. 🚀
- Professionalism and discretion with sensitive info. 🤫
Entry Requirements:
- 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grade 3+ (D or above).
- You should not have an existing qualification at the same or higher level in a similar subject to this apprenticeship.
Please Note: If you get an offer, we might do right-to-work and a Basic DBS check as part of onboarding. ✅
Working Hours:
- Monday - Thursday: 9am - 5pm
- Friday: 9am - 3pm
- (1-hour lunch break daily) 🍔
What's Next?
- Nail this apprenticeship and you could land a permanent role in Cloud Support, Customer Success, Technical Support, or Software Support! 🌈
About QA:
QA apprenticeships are your ticket to new skills, earning while you learn, and kicking off an amazing future. With over 50,000 grads, we're a top training provider dedicated to your success. 🎉
Ready to Inspire? Apply Now! 👉 [Link to Apply]
Key responsibilities
- Act as the first point of contact for customer support enquiries.
- Manage incoming support tickets, ensuring they are logged and assigned.
- Investigate and troubleshoot user issues, identifying solutions and escalating where necessary.
- Support customers in using the platform effectively and guide them through system features.
- Create and maintain clear Knowledge Base articles and user guidance documentation.