1st Line It Support Apprentice
Pure Malt · Scotland · EH41 4BD
About the role
🚀 Level Up Your Career: 1st Line IT Support Apprentice @ Pure Malt 🚀
Dreaming of a career in tech? 💻 Want to be the go-to IT guru for a cool company that exports to over 50 countries? 🌎 This is your chance! 3Gi Technology is looking for a driven and curious 1st Line IT Support Apprentice to be our onsite IT champion at Pure Malt, a leading malt ingredient producer based in East Lothian.
You'll be joining the awesome 3Gi Technology team but working full-time at Pure Malt, becoming the friendly face of IT. Think of yourself as the first point of contact for users, solving everyday tech headaches face-to-face, over the phone, and via email. 🤝 You’ll have the full backing of our experienced engineering squad, so you'll never be in it alone – they'll be your mentors, your backup, and your escalation crew. ✨
This isn't just a job; it's a full apprenticeship! 🎓 You'll be earning while you learn, working towards an industry-recognised qualification, with training focused on our cutting-edge Security Operations and Cloud Operations teams. No prior IT experience? No worries! We’re all about your passion for tech, your eagerness to learn, and your confidence to chat with people. 🙌
What You'll Be Doing:
- Being the awesome, visible IT contact at Pure Malt. 👋
- Providing top-notch 1st line support (in-person, phone, email). 📞📧
- Tackling those walk-up queries and managing user expectations like a pro.
- Logging, owning, and progressing IT tickets, knowing when to call in the cavalry. 🐎
- Troubleshooting common hardware and software glitches. 🔧
- Helping users navigate Microsoft 365 and cloud apps. ☁️
- Setting up new team members with their tech and accounts. 🚀
- Handling software install requests.
- Keeping our system documentation sharp and up-to-date. ✍️
- Representing 3Gi with professionalism on-site. 😎
What We're Looking For:
- A genuine spark for IT and technology – whether it's from school, your own setup, or just pure curiosity. 🔥
- Comfortable connecting with people face-to-face, not just online.
- A clear communicator, whether talking to colleagues or clients. 🗣️
- Organised and methodical in how you tackle challenges. 🧩
- Happy to ask questions and soak up knowledge from those around you.
- Reliable, adaptable, and ready to dive in! 💪
- Ability to commute reliably to Haddington, East Lothian, 5 days a week. 🚗
Bonus Points (Nice to Have!):
- A-Levels or equivalent.
- Any IT-related studies, home lab projects, or personal tech ventures. 🤓
IMPORTANT: We care more about your attitude and potential than what's on paper. If you're enthusiastic and keen to learn, we want to hear from you!
Working Hours: 8 am - 5 pm (includes a 1-hour lunch break) ⏰
What You Get:
- A fully funded, recognised apprenticeship qualification. 💯
- Structured training and mentorship from seasoned engineers. 🧑🏫
- Hands-on experience with modern enterprise tech, including security and cloud. 💡
- 20 days holiday + bank holidays. 🏖️
- Company pension, free flu jabs, and sick pay. 🏥
- A super supportive team with regular feedback. 🤗
Your Future Prospects:
Did you know 90% of QA apprentices land permanent jobs after finishing? That’s 20% higher than the national average! 📈 On completion, you'll gain valuable work experience plus a nationally recognised SCQF Level 6 qualification.
Ready to kickstart your career and earn while you learn? APPLY NOW! 🌟
Key responsibilities
- Provide 1st line technical support face to face, by phone and by email
- Log, own and progress tickets, escalating to senior engineers where needed
- Troubleshoot everyday hardware and software issues
- Support users with Microsoft 365 and cloud applications
- Set up new starters with devices, accounts and access