It Support Apprentice

About the role

IT Support Apprentice 🚀

Ready to dive into the world of tech and kickstart your career? We're looking for enthusiastic individuals to join our IT team as an IT Support Apprentice! You'll be the go-to person for all things tech, from fixing laptops 💻 that won't connect to setting up new team members and getting meeting room screens 🖥️ back online.

As you learn on the job, you'll be working towards a Level 3 Apprenticeship with Leep Talent, gaining valuable, real-world experience from day one. No prior work experience is needed – just a passion for technology and a willingness to learn! 🧠 You'll work closely with our Director of UK Technology & Global IT, getting hands-on with everything from Microsoft server infrastructure to cloud and backup systems. While they handle the big projects, you'll be the hero of day-to-day support, ensuring everyone stays productive. As your skills grow, you'll even get involved in exciting IT transformation projects! ✨

What You'll Be Doing:

• IT Support Champion:
• Logging, prioritising, and fixing support tickets on our service desk – in person, over the phone, and remotely. 📞
• Troubleshooting and repairing hardware and software issues on Windows laptops, desktops, printers, and phones. 🛠️
• Escalating tricky issues with clear notes so the right person can jump in. 🆘
• Keeping users in the loop until their tech problems are solved. ✉️
• Device & Account Guru:
• Setting up new starter laptops and phones, and collecting/wiping them when team members move on. 📦
• Creating and managing user accounts, licences, and access within Microsoft 365. 🔑
• Keeping our IT asset records spick and span – knowing what we have, where it is, and who's using it. 📊
• Providing support for meeting room and AV equipment. 🎤
• Maintenance & Security Star:
• Helping with regular updates, patching, and device health checks. ✅
• Running backup checks and reporting any hiccups. ☁️
• Following our IT security policies and helping colleagues spot online risks like phishing. 🎣
• Writing and updating easy-to-follow how-to guides for users and handy support notes for the team. 📝

Your First Year Success Looks Like:

• Handling most first-line support tickets independently and closing them within our target times. ⏱️
• Managing new starter and leaver setups from start to finish. 👍
• Being on track for your End Point Assessment for your apprenticeship. 🏆
• Creating at least five useful support guides for the team. 🌟

What You'll Bring:

• Essential:
• A genuine interest in technology – whether from school, a hobby, or self-teaching. 💡
• A logical, step-by-step approach to problem-solving. 🤔
• 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject.
• GCSE English and Maths at grade 4+ (C or above).
• The ability to explain tech stuff in simple terms. 🗣️
• The right to work in the UK and eligibility for a UK apprenticeship.
• Desirable:
• Hands-on tech experience like building a PC, setting up a home network, or fixing family gadgets. 🖱️
• Familiarity with Windows and Microsoft 365 apps.
• Some customer service experience (part-time, volunteering, or at school). 😊
• An interest in cloud technology, cybersecurity, or networking. 🌐

Key responsibilities

• Log, prioritise and resolve support tickets on our service desk, in person, by phone and remotely.
• Find and fix hardware and software problems on Windows laptops, desktops, printers and phones.
• Build and set up laptops and phones for new starters and collect and wipe them when people leave.
• Create and update user accounts, licences and access in Microsoft 365.
• Help with routine updates, patching and device health checks.

Entry requirements

GCSE in: (English (grade 4/C +), Maths (grade 4/C +))