Administration & Customer Service Apprentice

About the role

Office & Admin Rockstar Wanted! 🚀

Are you a detail-oriented wizard ready to dive into the exciting world of office operations? We're on the hunt for a motivated individual to join our crew and help us keep things running smoother than a fresh coat of paint! 😎

What You'll Be Doing:

• Providing general administrative and office operations support – basically, being our organizational guru! 🧠
• Answering calls and handling awesome customer service queries – you're the friendly voice of our brand! 📞
• Arranging transport and collections with our trusty couriers – gotta get those packages moving! 📦
• Creating purchase orders when needed – showing off your super-sleuth skills! 🕵️‍♀️
• Matching delivery notes to purchase orders and flagging any funky discrepancies – attention to detail is key! ✅
• Matching supplier invoices to purchase orders – keeping our finances tidy! 💰
• Supporting accounts admin tasks – a little bit of everything! 📊
• Data entry – making sure all our info is on point! 💻
• Invoice checks – ensuring accuracy and precision. 💯
• Maintaining daily admin workflow and task lists – staying ahead of the game! 🗓️
• Updating SOP documents under supervision – helping us refine our processes. 📝
• Cashing up the till every evening and completing end-of-day reconciliation – you've got the power! 💪
• Providing polite, professional customer service – making every customer feel valued! ✨
• Handling enquiries via phone and emails – communicating like a champ! 📧
• Communicating clearly regarding orders, stock availability, and delivery times – keeping everyone in the loop! 🗣️
• Escalating complex issues to the Operations Lead – knowing when to call in the experts! 🌟
• Coordinating with warehouse staff regarding orders and dispatch – working as a team! 🤝
• Assisting with stock queries and product information – becoming our go-to expert! 💡

If you're ready to bring your A-game and grow with us, hit that apply button! We can't wait to hear from you! 🎉

Key responsibilities

• Support with general administration / office operations as required
• Answering telephone calls and handling basic customer service queries
• Create purchase orders when required
• Matching Delivery notes to purchase orders and flag discrepancies
• Data Entry