3 Ai Support & Productivity Technician Apprentice

About the role

Junior Application Support Specialist 🚀

Are you a tech-savvy problem-solver with a knack for making things work? Want to dive into the world of enterprise software and help shape the future of a leading system? If so, this is your chance to join our dynamic team! We're looking for enthusiastic individuals ready to learn, grow, and make a real impact. 🌟

What You'll Be Doing:

• Building & Innovating: Help design, build, and launch awesome new features for our QX system. Think of yourself as a digital architect! 🏗️
• Problem-Solving Pro: Tackle incoming errors and issues with our internally built apps. Your mission: investigate, fix, and keep our users happy by meeting those crucial SLAs. 🕵️‍♀️
• Guardian of the System: Keep an eye on error logs, backups, and red box alerts. You'll use your diagnostic skills to uncover and fix issues. 🛡️
• Digital Detective: Dive deep into application and digital puzzles. You'll review error messages, logs, and user info to find the root causes and craft smart solutions. 🔎
• First-Responder: When application glitches pop up, you'll be on the front lines, resolving what you can and knowing when to call in the cavalry for tougher challenges. 💪
• Quality Control: Make sure our development changes and fixes are top-notch through thorough testing. We aim for "Right First Time"! ✅
• Change Champion: Support the rollout of new features and upgrades, even helping our on-site teams during go-live events. Be part of the launch! 🚀
• User Advocate: Be the go-to person for our customers, providing stellar technical and application support via phone, email, and other channels. 📞📧
• Requirement Whisperer: Understand what our customers need and investigate their application queries, finding solutions or connecting them with the right experts. 🗣️
• QX Guru: Guide users on how to get the most out of the QX ERP system. Help them boost their productivity and efficiency! 💡
• Training & Empowerment: Assist with training, demos, and user guidance to build confidence and skills in QX and our digital tools. 🎓
• Clear Communicator: Translate complex technical info into easy-to-understand language for both customers and colleagues. Keep everyone in the loop! 📢
• Data Explorer: Use digital tools and reports to analyze support data, spotting trends and finding opportunities to improve. 📊
• Database Navigator: Get familiar with database structures and how business data flows through the QX system. 🌐
• Security Sentinel: Uphold our strict information security, data protection, and confidentiality policies. Your integrity is key! 🔒
• Risk Spotter: Recognize and escalate any potential security, data protection, or access-related concerns. 🚨
• Knowledge Seeker: Utilize documentation, product info, and internal resources to solve problems and provide accurate guidance. 📚

What You'll Bring:

• Excellent communication skills, both written and verbal. ✍️💬
• Solid general IT skills and a sharp problem-solving mindset. 💻🧠
• The ability to investigate technical issues methodically and find solutions. 🔍
• A willingness to learn about database structures and business applications. 🌱
• Attention to detail and the ability to work with precision. 💯
• Eagerness to learn Progress 4GL, QX, and other digital tools. 🤓
• Skill in prioritizing tasks and meeting deadlines. ⏰
• The talent to communicate effectively with both technical and non-technical folks. 👍

Join us and kickstart your career in a supportive and innovative environment! ✨

Key responsibilities

• Design, create and implement new features within the QX system.
• Provide technical and application support to customers through various communication channels.
• Investigate incoming errors, application and digital issues, ensuring timely resolution or escalation.
• Support users in the effective use of the QX ERP system, providing guidance and assistance with training.
• Adhere to information security, data protection and confidentiality policies, escalating issues as required.

Entry requirements

GCSE in: (English (grade 4/C and above), Maths (grade 4/C and above))