It Apprenticeship

About the role

Level up your tech skills as our new IT Support Technician! 🚀 If you're passionate about problem-solving and ready to dive into the world of IT, this is your chance.

What you'll be doing:

• Be the go-to person for colleagues needing IT help – you'll be supporting them through phone, email, Teams, and in person. 🤝
• Own the ticket system: log, prioritize, and manage IT requests, escalating when needed. 🎫
• Become a tech wizard: troubleshoot and fix common hardware, software, network, and connectivity problems. 🔧
• Get hands-on setting up and configuring all sorts of tech: laptops, desktops, mobile devices, printers, and more! 💻📱
• Help manage user accounts: onboarding new team members, processing leavers, resetting passwords, and dealing with MFA. 🔑
• Be a security champion: help combat phishing, manage antivirus alerts, ensure device compliance, and keep software updated. 🛡️
• Keep our networks humming: support connectivity, Wi-Fi, printers, scanners, and other networked gear across our sites. 📶
• Follow the IT playbook: adhere to policies, procedures, and technical documentation to get the job done right. ✅
• Share your knowledge: create and update helpful IT knowledge base articles and user guides. 📚
• Get involved in cool stuff: assist with IT projects, infrastructure maintenance, and system upgrades. 🏗️
• Make tech easy to understand: provide friendly, professional support and explain technical jargon in plain English. 😊

Key responsibilities

• Provide first-line IT support to colleagues across the business.
• Log, prioritise and manage IT support tickets.
• Troubleshoot and resolve common hardware, software, network and connectivity issues.
• Set up and configure laptops, desktops, mobile devices, printers and other IT equipment.
• Assist with user account administration, including new starters, leavers, password resets and MFA.

Entry requirements

GCSE in: (English (grade 5), Maths (grade 4))