Administrator Apprentice

About the role

Receptionist & Administrative Superstar! ✨

Ready to be the welcoming face and organizational wizard of our practice? We're looking for a high-energy individual to provide top-notch admin and reception support, making sure everyone feels greeted, informed, and taken care of. This is your chance to contribute to a smoothly running environment where effective communication and teamwork are key. 🤝 You'll be a pro at keeping things confidential, safe, and equal for all.

What you'll be doing:

• Being the first point of awesome contact for patients, whether they walk in or call. Make a great impression! 😎
• Guiding patients to the right place or person with a smile and efficiency. 😊
• Mastering our appointments system – booking, rescheduling, and managing everything smoothly. 📅
• Providing essential admin, clerical, and secretarial support to our clinical and practice team. 📝
• Handling repeat prescriptions like a champ, following our guidelines. 💊
• Managing all incoming and outgoing mail, messages, filing, and data entry. 📂
• Keeping our consulting rooms, reception, and shared spaces looking sharp and professional. 🏡
• Keeping an eye on stationery and supplies, and helping with clinical waste procedures. 📦
• Being the communication hub between patients, our healthcare team, and outside agencies. 📣

Your commitment to trust and safety:

• You'll be privy to sensitive info, so keeping patient, staff, and business details strictly confidential is a must, just like our policies and data protection rules. 🤫
• You'll champion health, safety, and security by following practice policies, spotting and reporting risks, using infection control, and completing required training. You'll also be a guardian for children and vulnerable individuals. 🛡️

Embracing everyone:

• You'll promote equality and diversity by respecting everyone's rights, dignity, privacy, and beliefs. Be inclusive and non-judgemental! ❤️

Growing with us:

• Jump into training sessions and annual performance reviews. 🚀
• Take ownership of your learning, development, and performance. 🌱

Quality and Teamwork:

• Help us keep things running at peak quality and always look for ways to improve. 🌟
• Manage your own workload like a pro and collaborate with colleagues and external partners. 👯
• Spot potential risks, suggest awesome improvements, and help out with audits. ✅

Communication is key:

• Chat effectively with patients, their carers, and your team members. 🗣️
• Adapt how you communicate to suit different people's needs. 👂

Key responsibilities

• Act as the first point of contact for patients, in person and by telephone
• Assist and direct patients to the appropriate service or healthcare professional
• Manage the appointments system, including booking appointments, visits and telephone consultations
• Provide administrative, clerical and secretarial support to clinical and practice staff
• Process repeat prescriptions in line with practice guidelines