Operations Administrator Apprentice

About the role

Operations Administrator 🚀

Are you detail-oriented, organized, and ready to dive into the fast-paced world of operations? We're looking for a sharp and proactive Operations Administrator to join our awesome team! If you thrive on keeping things running smoothly and have a knack for managing information, this role is for you.

What you'll be doing:

• Providing essential day-to-day administrative support to our Operations Manager, the team, and the wider business. Think of yourself as the glue that holds things together! 🤝
• Keeping our databases, spreadsheets, and CRM system updated with lightning-fast accuracy. Your precision is key! 🎯
• Generating sales returns, quotes, and sales orders. You'll be on the front lines of our sales process! 📈
• Handling email orders and enquiries like a pro, ensuring every customer gets a speedy and helpful response. 📧
• Making important calls to clients and suppliers, checking on the progress of equipment or parts. You're the communication hub! 📞
• Booking in and processing returned equipment, making sure credits are sorted out smoothly. ✅
• Collaborating with Sales, Logistics, Production, Warehouse, and Engineers to gather the info needed to keep our customers happy. Teamwork makes the dream work! 🌟
• Reviewing installation delivery notes to ensure everything is perfect, flagging any next steps. 🧐
• Learning about and supporting our ISO accreditation and sustainability initiatives. Be part of something bigger! 🌱
• Maintaining tidy digital and physical filing systems, including keeping important documents up-to-date with version control. 📂
• Helping new team members get settled with onboarding admin – think forms, access requests, and welcome packs. 👋
• Tackling ad hoc administrative tasks to support the Operations Manager as needed. You're ready for anything! 💪

What we're looking for:

• A keen eye for detail and a passion for organization.
• Excellent communication and interpersonal skills.
• Proficiency in using office software (databases, spreadsheets, CRM).
• The ability to multitask and manage your workload effectively.
• A proactive and problem-solving attitude.

Join us and make a real impact! 🙌

Key responsibilities

• Provide day-to-day administrative support to the Operations Manager and team.
• Maintain databases, spreadsheets and details on the CRM system with high accuracy.
• Generate sales returns, quotes and sales orders, and deal with email orders and enquiries.
• Make calls to stakeholders, both internal and external (clients, suppliers).
• Booking in and processing returned equipment, and ensuring credits are processed.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))