Information Communications Technician Apprentice

About the role

🚀 IT Support Technician 🚀

Are you a tech-savvy individual with a passion for problem-solving? We're looking for an enthusiastic IT Support Technician to join our dynamic team! You'll be on the front lines, providing essential tech assistance to our staff and keeping our systems running smoothly. 💻

What you'll be doing:

• User Support: Be the go-to person for all tech questions! Offer first-line support through phone, email, Microsoft Teams, and in-person interactions. 📞📧💬
• Ticket Triage: Master our IT Service Desk system by logging, updating, and managing all support requests. 📝
• Account Assistance: Help users navigate common tech hurdles like password resets, account access, and basic troubleshooting. 🔑
• Microsoft 365 Guru: Provide support for essential applications like Outlook, Teams, OneDrive, and SharePoint. 🌐
• Escalate & Learn: When things get tricky, you'll escalate complex issues to our senior IT pros, learning valuable new skills along the way. 🧠
• Hardware & Device Wizardry: Get hands-on preparing and configuring laptops, desktops, mobile phones, and other IT equipment. 📱
• Onboarding & Offboarding: Play a key role in welcoming new team members and facilitating seamless transitions for those moving on, including account creation and equipment allocation. 👋
• Software & Asset Management: Install and maintain approved business software, and keep our IT asset and equipment records shipshape. 📊
• Systems Administration Support: Assist with the day-to-day administration of Microsoft 365 and Active Directory, and help manage user accounts. ⚙️
• System Monitoring: Keep an eye on system performance and report any issues you spot. 👀
• Cybersecurity Champion: Support our efforts to maintain robust cybersecurity controls and best practices. You'll help with security awareness initiatives and be our eyes and ears for suspicious emails or security concerns. 🛡️
• Documentation Dynamo: Create and maintain user guides and technical documentation, helping everyone get the most out of our tech. 📖
• Continuous Improvement: Contribute to improving our IT processes and projects, and actively participate in team meetings and training. 💡

If you're eager to learn, love tech, and enjoy helping others, this is the perfect opportunity to kickstart your IT career! ✨

Key responsibilities

• Provide first-line technical support to staff, logging and managing support requests.
• Prepare, configure, and maintain IT equipment and assets.
• Assist with the administration of IT systems, including Microsoft 365 and Active Directory.
• Support the IT team in maintaining cybersecurity controls and awareness initiatives.
• Create and maintain technical documentation, contributing to process improvements.

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))