Business Administration Apprenticeship

About the role

Customer Support & Operations Assistant 🚀

We're looking for a motivated and organized individual to join our dynamic team! If you're ready to dive into the world of customer support and operations, this role is for you. You'll be the go-to person for keeping things running smoothly and making sure our customers are happy.

What You'll Be Doing:

• Answering customer questions and providing solutions via email and phone. 📧📞
• Accurately entering data into our systems. ✍️
• Working closely with colleagues across different departments and locations. 🤝
• Helping to manage customer accounts and build strong relationships. 👥
• Contributing to KPI reporting. 📊
• Utilizing various computer systems including Microsoft Office, Azyra, Transport Exchange, and Subby portals. 💻
• Following up with customers for necessary information. ✉️
• Inputting customer jobs into our system with precision. 📝
• Handling general administrative tasks such as Pods inputting and scanning. 📂

What You'll Bring:

• Excellent communication skills (written and verbal).
• Strong organizational abilities and attention to detail.
• A proactive attitude and willingness to learn.
• Comfort working with various computer systems.
• Team player mentality.

If you're eager to get hands-on experience and contribute to a growing company, we want to hear from you! ✨

Key responsibilities

• Answering customer queries via emails or on the telephone
• Data entry
• Liaising with colleagues in different departments or depots
• Account management
• KPI reporting

Entry requirements

GCSE in: (English (grade C/4 or above), Maths (grade C/4 or above))