Customer Service Apprentice - Barnstaple

About the role

✨ Service Advisor 🚗 ✨

Ready to level up your career? We're looking for a motivated Service Advisor to be the main point of contact for our awesome customers! 💯

What you'll be doing:

• Scheduling car repairs and service appointments 🗓️ – you'll be booking them via phone calls 📞 and in-person chats.
• Creating and managing job cards and customer files 📂 – keeping everything organized is key!
• Maintaining our super-important filing system for job cards, invoices, and all the necessary paperwork. 🗂️
• Giving customers updates on their vehicle's progress when they ask 📊.
• Handling payments from customers when their repairs are done 💰, making sure all banking and security protocols are followed.
• Processing payments for insurance policies, including any excesses. 🛡️
• Managing all the other administrative tasks that keep our service department running smoothly. ✅

If you're organized, great with people, and ready to dive into the automotive world, we want to hear from you! 🙌

Key responsibilities

• Book customer vehicles for repair/attention.
• Prepare job cards and associated files.
• Maintain administrative filing systems for paperwork.
• Provide vehicle progress reports to customers.
• Collect customer payments and handle financial transactions.