Level 3 Business Administration Apprentice

About the role

🌟 Customer Support & Operations Rockstar Wanted! 🌟

Are you ready to be the go-to person for keeping our team and clients connected? We're looking for a highly organized and proactive individual to join our Service & Repairs department as a Support Administrator. This is your chance to be the central hub, ensuring smooth operations and happy customers!

What You'll Be Doing:

📞 Be the Voice: You'll be the first point of contact for incoming calls, expertly routing them to our skilled engineers and Area Managers.

💻 Master the System: Dive into our CRM system to efficiently book breakdowns and services, and keep our client information tip-top.

🤝 Team Player: Provide essential support to our Service & Repairs Co-ordinator and Area Managers, tackling daily tasks head-on.

🔗 Bridge Builder: Act as a vital link, connecting customers, engineers, and Area Managers for seamless communication.

✉️ Client Champion: Keep our clients in the loop! You'll manage client communications via email and portals, providing timely updates on breakdowns, attendance, and progress.

🚀 Problem Solver: Escalate any operational concerns to the relevant Area Manager, ensuring quick and effective solutions.

📬 Inbox Ace: Keep our email inboxes organized and action any urgent requests that can't be immediately passed on.

This role is perfect for someone who thrives on organization, enjoys communicating with people, and wants to make a real impact on our daily operations. If you're detail-oriented and ready to jump in, we want to hear from you! 🚀

Key responsibilities

• Manage incoming calls and distribute to engineers or area managers.
• Utilise CRM system to book breakdowns, services, and manage clients.
• Provide support to Service and Repairs Co-ordinator and Area Managers.
• Maintain timely communication with clients via emails and portals.
• Escalate operational concerns and monitor/action email inboxes.