Level 3 It Solutions Technician Apprenticeship Opportunity

About the role

Are you a tech-savvy individual ready to dive into the world of IT infrastructure? 💻 We're looking for a motivated IT Support Technician to join our awesome team! If you're keen to get hands-on with hardware, networks, and all things tech, this role is for you. 😎

What you'll be doing:

• Setting up and configuring essential IT hardware like servers, computers, and mobile devices (both physical and virtual). ⚙️
• Building, testing, and shipping custom computer servers that meet UK standards. 📦
• Leveling up your IT skills to manage remote systems, tweak settings, and handle infrastructure upgrades. 🚀
• Working across the entire hardware lifecycle – from data wiping to component testing, building, and final system checks. 🔄
• Figuring out what clients (sales) need and solving technical challenges by spotting compatibility issues and suggesting smart alternatives. 🤔
• Following company procedures, including ISO standards, stock management, and keeping everything secure and confidential. 🔒
• Creating and updating important documentation to keep everyone in the loop. 📝
• Working safely and efficiently in your area, keeping both your personal workspace and the warehouse tidy and organised. ✨
• Learning the ins and outs of booking engineers in and out. 👨‍💻
• Ensuring all work meets UK quality control standards. ✅

This is a dynamic role, and while we've listed the main responsibilities, you might be asked to take on other duties as needed. We're all about growing and learning here! 🌱

Key responsibilities

• Install and configure basic hardware system components, networks, and devices.
• Build, test, and ship ‘build to order’ computer servers.
• Develop technical IT skills for system administration and infrastructure upgrades.
• Diagnose client requirements and problems, recommending alternative solutions.
• Comply with company ISO procedures, policies, standards, and security requirements.