Ocean Freight Operations Apprentice

About the role

Customer Service & Operations Coordinator 🚢✨

Are you ready to be the backbone of smooth global shipping? We're looking for sharp individuals to join our dynamic team! This role is all about making our customers happy and keeping our operations running like clockwork. 🚀

What You'll Be Doing:

• Building awesome relationships with our clients, both inside and outside the company. 👋
• Being the go-to for customer questions, making sure they get quick, top-notch responses. ✉️
• Mastering our Customs Compliance game – no slip-ups allowed! 📜
• Teaming up with other DGF departments to plan and manage shipments like a pro. 🤝
• Connecting with our international offices to coordinate shipments across borders. 🌍
• Taking ownership of your assigned customers, following our Standard Operating Procedures to the letter. ✅
• Becoming a whiz with CargoWise for creating, managing, and tracking shipments. 💻
• Jumping in to help with other tasks as needed – we're a team! 💪
• Always acting with integrity, following our DPDHL Code of Conduct and all compliance rules (think no corruption!). 💯
• Contributing your brilliant ideas to our First Choice continuous improvement program. 🌱

If you're organized, customer-focused, and ready to make an impact in the world of logistics, we want to hear from you! 🎉

Key responsibilities

• Develop relationships with customers (internal/external)
• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to Customs Compliance procedures and documentation
• Liaise directly with DGF departments on shipment planning and coordination
• Use Cargo Wise to create, manage and maintain shipments

Entry requirements

GCSE in: (English (grade Minimum Grade C or 4), Maths (grade Minimum Grade C or 4))