It Cloud Support Apprentice

About the role

Iconology Ltd is on the lookout for a talented and driven individual to join us as a Cloud Support Apprentice! 🚀 We're a cutting-edge Managed Service Provider (MSP) in Kent, delivering top-notch IT support, cloud solutions, cybersecurity, and managed tech services to businesses across diverse sectors. We’ve earned a solid rep for being reliable, proactive, and helping clients harness modern tech for their growth.

As a Cloud Support Apprentice, you’ll dive headfirst into our collaborative and supportive technical team. You’ll work alongside seasoned IT pros who are passionate about tech and dedicated to nurturing future talent. Get ready for hands-on experience supporting cloud platforms, business systems, networks, and end-users, all while building the skills for an epic career in IT and cloud computing. ☁️ At Iconology, we celebrate curiosity, initiative, teamwork, and a never-ending thirst for learning. This is your chance to gain real-world experience in cloud tech while making a real impact on client environments and projects.

About the Role:

We're seeking an enthusiastic individual to support our IT and cloud service delivery to clients. You'll gain invaluable skills, knowledge, and experience while completing a Level 3 Cloud Support Specialist Apprenticeship. This program will immerse you in cloud technologies, networking, operating systems, service management, and troubleshooting, all within a dynamic MSP setting. 💻

Responsibilities:

• Provide first-line IT support to clients via phone, email, and remote tools. 📞📧
• Assist with managing Microsoft 365 and other cloud-based services.
• Support cloud and networking infrastructure under the mentorship of senior engineers.
• Troubleshoot hardware, software, connectivity, and user access issues.
• Help monitor and maintain client systems for optimal reliability and performance. 📈
• Create and update technical documentation and support records. 📝
• Support system upgrades, software deployments, and new user setups.
• Learn and apply essential IT security best practices across client environments. 🔒
• Collaborate with the wider technical team on various cloud and infrastructure projects.

Desirable Skills:

• Self-motivated with a burning passion for IT and cloud technologies. 🔥
• Confident and professional communicator with clients and colleagues.
• Sharp problem-solving and analytical abilities. 🤔
• Excellent communication and interpersonal skills.
• Organised and detail-oriented. ✅
• Able to prioritise tasks and manage your workload effectively. ⏱️
• Positive attitude and a genuine eagerness to learn.
• Comfortable working solo or as part of a team. 🤝
• Adaptable and ready to thrive in a fast-paced environment. ⚡

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Must not hold an existing qualification at the same or higher level in a similar subject.

Working Hours:

Monday to Friday, 9am - 5:30pm. 🗓️

Benefits:

• Hybrid working opportunities (depending on the role). 🏡
• Awesome company social events. 🎉
• Ongoing training and development to boost your career. 🎓
• Exposure to leading cloud technologies like Microsoft Azure and Microsoft 365.
• A supportive and collaborative working environment.
• Opportunities for career progression within a booming tech business. 🚀
• Employee pension scheme.
• Generous holiday allowance. 🏖️
• Access to experienced mentors and technical specialists.
• Modern office space and equipment. 🖥️

Future Prospects:

This apprenticeship is your launchpad for a long-term career in IT and cloud computing. You’ll gain invaluable experience across cloud platforms, networking, operating systems, and service management, working side-by-side with seasoned engineers. Upon successful completion, there’s a real chance to progress into a permanent Cloud Support, IT Support, or Infrastructure role with us!

About QA:

Apprenticeships are the ultimate way to gain new skills, earn while you learn, and kickstart an exciting future. With over 50,000 successful graduates, QA is a top training provider dedicated to your success.

Interested? Apply now! 👇

Key responsibilities

• Provide first-line IT support to clients via phone, email, and remote support tools
• Assist with the administration and maintenance of Microsoft 365 and cloud-based services
• Support cloud and networking infrastructure under the guidance of senior engineers
• Help troubleshoot hardware, software, connectivity, and user access issues
• Assist in monitoring and maintaining client systems to ensure reliability and performance

Skills