Digital Support Apprentice
PG Paper · Scotland · PA15 1EQ
About the role
Digital Support Apprentice 🚀
Based in Greenock, Scotland, PG Paper is a thriving international company 🌍 established in 2003. We're leaders in sourcing and supplying paper, packaging, and specialty products, with operations in over 60 countries. We use cutting-edge digital tech to keep our global business moving smoothly. As we continue to expand, we're on the lookout for a motivated Digital Support Apprentice to join our Greenock team! This is your chance to launch your career, get hands-on experience, and boost your digital skills with a company that's connected worldwide.
What you'll be doing:
- Helping our team manage daily business tasks and digital operations. 💻
- Researching and collecting info to help with business activities, using tools like Microsoft Excel, Word, and Microsoft 365. 📊
- Coordinating sample management as part of our order process, using Oracle NetSuite, Salesforce, and Microsoft 365 to track everything. 📦
- Learning to use Oracle NetSuite to support order management and keep records up-to-date. 📈
- Using Salesforce to manage client and supplier info, supporting ongoing business. 🤝
- Creating and updating reports, spreadsheets, and documents with Microsoft Excel, Word, and Microsoft 365. 📄
- Organising and tracking info in Microsoft Excel, becoming a spreadsheet pro! ✨
- Managing emails, calendars, and professional communication with colleagues, clients, and suppliers using Microsoft Outlook. 📧
- Collaborating with colleagues using Microsoft Teams and other Microsoft 365 apps. 🗣️
- Communicating professionally with clients and suppliers by phone and email, handling enquiries and directing them where needed. 📞
- Maintaining accurate records and information across NetSuite, Salesforce, and Microsoft 365 to support key business processes. ✅
- Helping to coordinate between teams, ensuring information is accurate and accessible. 🌐
- Supporting the smooth running of the business through various digital and operational tasks. 👍
- Working with different teams, getting exposure to a wide range of business activities. 💼
- Understanding how business systems and digital tools work together in an international company. 🤔
- Taking on more responsibility for tasks and projects as you grow, managing priorities and tracking progress. 🌱
Working Hours:
Monday to Friday, 9am - 5pm (37.5 hours a week).
Benefits:
- Fantastic opportunities for career progression. 🌟
- Future Prospects: 90% of QA apprentices secure permanent jobs after finishing – that's 20% above the national average! 💯
Important Info:
This apprenticeship is tailored to your specific role at PG Paper. You'll have a dedicated QA skills coach and a mentor at work to guide you every step of the way. They'll help you settle in, develop the skills you need to succeed, and pass your assessments. You'll gain a nationally recognised qualification at SCQF Level 6.
Ready to start your career and get qualified at the same time? APPLY NOW! 🎉
Key responsibilities
- Supporting a range of digital business support and operational activities
- Carrying out research and gathering information, organising findings using Microsoft 365 tools
- Coordinating sample management as part of the wider order management process
- Utilising Oracle NetSuite and Salesforce to support order management and maintain business information
- Creating and maintaining reports, spreadsheets, and documents using Microsoft 365