Digital Patient Services Apprentice
The Red Practice · Scotland · PH1 1PP
About the role
Job Title: Digital Applications Support Apprentice (Front-of-House) 🧑💻
Location: Whitefriars Surgery (The Red Practice) 📍
Are you ready to kickstart your career in a dynamic healthcare setting? Whitefriars Surgery is looking for a super friendly and organised individual to join our awesome team. This isn't just a job; it's your chance to gain a recognised qualification while making a real difference! ✨
As our first point of contact, you'll be the welcoming face and voice for our patients and healthcare professionals. You'll embody our CARES values: Compassion, Agility, Respect, Excellence, and Service. 💖🏃♀️🤝🏆🌟
What you'll be doing:
- Being the go-to person for patients and colleagues via phone, email, and in person – making sure everyone feels heard and helped. 🗣️
- Mastering our appointment system and keeping it running smoothly. 🗓️
- Triaging patient queries, like a super sleuth, to connect them with the right support. 🕵️♀️
- Becoming a pro with our clinical systems (think EMIS/SystmOne/Vision) and keeping patient records tip-top. 💻
- Getting hands-on with DOCMAN to manage incoming clinical information. 📬
- Inputting and coding patient data accurately – precision is key! 🔢
- Handling referrals to other services and assisting with various practice tasks. 🚀
- Managing all sorts of correspondence, from post to emails. ✉️
- Helping new patients get registered and keeping details up-to-date. 📝
- Processing important system requests like SARs, insurance forms, and DVLA documents. 📄
- Teaming up with the rest of the crew to keep the practice humming. 🎶
What we're looking for:
- A genuinely friendly, professional, and approachable vibe. 😊
- Amazing communication and people skills – you'll be talking to lots of different people! 💬
- Super organised with an eye for detail. 👀
- Someone who can boss it independently but also shines as part of a team. 🌟
- Resilient and adaptable – ready to roll with the punches in a busy environment. 💪
Working Hours: Monday to Friday, shifts to cover 8am – 6pm. ⏰
Benefits: We're all about work-life balance, so expect a flexible approach to help you manage your time. 🧘♀️
Future Prospects: Get this – 90% of our apprentices land permanent jobs after finishing! That's a HUGE 20% higher than the national average. 🚀 Your career journey starts here!
Your Learning Journey: This isn't just a job; it's a fully supported vocational apprenticeship. You'll have your very own QA skills coach and a mentor at work guiding you every step of the way. They'll help you settle in, develop all the skills you need, and smash your assessments. You'll gain a nationally recognised qualification at SCQF Level 6, plus invaluable work experience. 🎓
Ready to start your career and earn a qualification at the same time? APPLY NOW! 🚀
Key responsibilities
- Act as the first point of contact for patients and healthcare professionals
- Process appointment requests and manage the practice appointment system
- Triage patient queries and signpost to the most appropriate service or clinician
- Develop into a system expert in DOCMAN, managing and processing incoming clinical correspondence
- Maintain and update accurate patient records using clinical systems