Key Accounts Apprentice

About the role

Shipping & Invoicing Guru 📦 | Customer Complaint Champion 😤 | Order Progress Pro 🚀

Are you ready to dive into the fast-paced world of customer service and logistics? We're on the hunt for a dynamic individual to join our awesome team!

What you'll be doing:

• ⚡ Mastering our ERP system to process daily shipments and get goods out the door.
• 🔄 Handling returns and replacements like a boss via the ERP.
• 📣 Logging and chasing customer complaints in MyCase, ensuring every issue is met with a speedy resolution.
• 🤝 Liaising with our manufacturing legends to keep customer orders on track.
• 🗣️ Assisting in (and sometimes leading!) weekly update calls with our amazing clients.
• 📞 Being the friendly voice of our company by covering incoming business calls.
• 🌍 Preparing all the necessary export paperwork and certifications for shipments.
• 💻 Shredding through general admin tasks using Word, Excel, and Outlook.
• 🏆 Throwing support to our Quality department with documentation and admin duties.
• ✨ Cultivating top-notch customer relationships across the team.
• 💯 Becoming a versatile team player, ready to jump in and provide cover wherever needed.
• 💡 Taking on any other exciting duties that pop up within the Customer Service team!

If you're a problem-solver with a knack for organization and a passion for making customers smile, this is the gig for you! 🙌

Key responsibilities

• Process daily shipments through ERP system and ship / invoice goods
• Create returns / replacements through the ERP system
• Log and pick up customer complaints through MyCase, ensuring timely acknowledgement and completion
• Liaise with manufacturing teams to progress orders on customers' behalf
• Assist and Lead various weekly update calls with Customers

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))