Information Communication Technician Apprentice

About the role

IT Support Technician 💻

Ready to dive into the world of tech and become a problem-solving superhero? 🦸 We're on the lookout for an energetic and detail-oriented IT Support Technician to join our awesome team! If you're passionate about keeping things running smoothly and love getting hands-on with gadgets, this is the gig for you.

What You'll Be Doing:

• Hardware Hero: You'll be the go-to person for troubleshooting and fixing all sorts of tech goodies – think phones 📱, monitors 🖥️, printers 🖨️, and all those essential accessories.
• Gear Guru: Help us manage and order new IT equipment, accessories, and replacement parts, making sure our inventory is always on point. 📦
• Logistics Legend: Get ready to pack and ship IT gear securely to our other branches – you'll be the master of our internal stock transfer magic! ✨
• Helpdesk Rockstar: Be the friendly first point of contact for our team when they hit a tech snag. You'll be logging issues, and solving basic hardware and software puzzles. 💡
• Setup Star: Get new computers ready to go, install operating systems, configure essential software, and set up new user accounts. 🚀
• Maintenance Maven: Help us keep our printers, copiers, and workstations in tip-top shape with regular checks to prevent any unexpected meltdowns. 🛠️
• Asset Ace: Become the guardian of our IT assets, keeping meticulous records of hardware, serial numbers, and who's using what. 📊

If you're eager to learn, love a challenge, and want to make a real impact, we want to hear from you! Let's build something amazing together. 💪

Key responsibilities

• Assist in diagnosing and fixing broken or malfunctioning hardware.
• Help manage and order new IT equipment while maintaining accurate stock levels.
• Prepare, package, and dispatch IT equipment securely to other company branches.
• Serve as a first point of contact for staff experiencing technical issues, logging tickets, and resolving basic hardware or software problems.
• Assist with setting up new computers, installing operating systems, configuring standard software applications, and creating user accounts.