Apprentice Business & Wholesale Administrator

About the role

Job Title: Wholesale Support Assistant 🌟

Are you ready to dive into the exciting world of fashion wholesale? We're looking for a motivated and detail-oriented Wholesale Support Assistant to join our team! If you thrive in a fast-paced environment and love making things run smoothly, this is the gig for you. 😎

What you'll be doing:

• Paperwork Powerhouse: Get your hands dirty with wholesale paperwork, including order spreadsheets, client order history, and buyer information. 📝
• Order Ace: Accurately process orders using our wholesale systems (BrandBoom, JOOR, NuORDER) and become a pro at resolving issues to ensure all orders hit their deadlines. ⏱️
• Invoicing & Tracking: Support with invoicing, payments, and keeping a close eye on order tracking with our Brand Managers. 💰
• Buyer Communication: Be the first point of contact for buyer communications and customer service. You'll manage our support inbox, handling general inquiries, customer service requests, stock swaps, and reorders like a champ. 💌
• Product Bulletin Pro: Help prepare and send out our weekly product bulletin to buyers – keeping them in the loop! 📣
• Brand Ambassador: Represent SOMEWHERE professionally and enthusiastically via phone, email, and in person. You'll be a key part of our brand's image! 💯
• Database Dynamo: Keep our CRM and buyer contact database sparkling clean and up-to-date. You'll also pull crucial information for our Brand Managers and Director when needed. 🗄️
• Prospect Hunter: Research potential new buyers and support basic market analysis. 🗺️
• Markdown Monitor: Keep an eye on client markdowns and flag them to the Brand Managers. 👀
• Document Whiz: Produce professional documents, reports, and records, always handling confidential information with care and in line with GDPR. 🔒
• Appointment Booker: Book appointments with existing and target buyers and manage the showroom diary. 📅
• Sample Specialist: Receive, unpack, prepare, and price samples at the start of each season. 👗
• Showroom Superstar: Assist with setting up and breaking down the showroom before and after the selling season, keeping it immaculate and organized. ✨
• Appointment Assistant: Support during buyer appointments and promptly follow up with buyers via email. 📧
• Project Coordinator: Help plan and coordinate small projects, such as showroom events or trade shows. 🎉
• Improvement Innovator: Take on a workplace improvement project (e.g., a better order-tracking or CRM process) as part of your End-Point Assessment. 💡

Ready to make your mark? Apply now! 🚀

Key responsibilities

• Assist with wholesale administration, including paperwork, orders and client data management.
• Process orders accurately using wholesale systems and resolve associated issues.
• Manage buyer communications and provide comprehensive customer service.
• Support showroom operations, appointment scheduling, and sample preparation.
• Conduct research on new buyer prospects and assist with market analysis.

Entry requirements

GCSE in: (English (grade A* - C / 9 - 4), Maths (grade A* - C / 9 - 4))